Apprentership Customer service level 2

Birmingham and Solihull Mental Health NHS Foundation Trust; Balsall Heath; On-site; GBP 40,000 - 60,000; Full time

Job summary

A mental health organization is offering a full-time Apprenticeship at the Juniper Centre in Birmingham. The role involves greeting patients, managing reception duties, and providing clerical support. Ideal candidates should possess an outgoing personality, IT literacy, and strong organizational skills. This position requires flexibility and initiative within a compassionate and inclusive team.

Qualifications

• Outgoing and enthusiastic personality with flexibility to meet the needs of the organisation.
• IT literate with the desire to grow and succeed within the organisational structure.
• Ability to work on own initiative with effective organisational and administrative skills.

Responsibilities

• Greet patients and provide an effective and efficient clerical, administrative and reception service.
• Record and book outpatient appointments using electronic systems.
• Manage a busy telephone line and process clinical letters and correspondence.
• Liaise with multidisciplinary team members and other appropriate agencies.
• Maintain day-to-day reception duties and ensure a welcoming environment.

Skills

Outgoing personality

IT literate

Effective organizational skills

Job description

Overview

An exciting opportunity has arisen for a full-time Apprentership to work within the Juniper Centre, Moseley Hall Hospital site. Our staff provide assessment, specialist support, treatment and care planning for service users with both functional and organic mental health problems. You will be the first point of contact for patients, staff and visitors to the building and it is essential that you present in a friendly and approachable manner. The reception is open five days a week, between 8am and 6pm. The appointee will cover a shift pattern with colleagues to ensure the service needs are met.

Ambassadors for the trust, reception staff will be on front desk, face-to-face contacts facilitating meet and greet of people entering the building, dealing with enquiries, and signposting to relevant departments. You will also be responsible for issuing keys, fobs and alarms, and overseeing day-to-day reception operation (e.g., maintaining supplies, preparing posters and display boards, and handling email requests for both reception and outpatients).

Responsibilities

• Greet patients and provide an effective and efficient clerical, administrative and reception service to patients, staff and visitors.
• Record and book outpatient appointments and monitor attendance using electronic systems.
• Manage a busy telephone line; receive all incoming mail and ensure appropriate action is taken; process clinical letters and other correspondence.
• Work in conjunction with other team members and liaise with multidisciplinary team members, other health professionals, GPs, social workers, service users and other appropriate agencies.
• Maintain day-to-day reception duties including signposting calls, handling enquiries, and ensuring a welcoming environment.
• Maintain supplies of booklets, prepare posters and display boards, and action email requests relevant to reception and outpatients.

Qualifications and Skills

• Outgoing and enthusiastic personality with flexibility to meet the needs of the organisation.
• IT literate with the desire to grow and succeed within the organisational structure.
• Ability to work on own initiative with effective organisational and administrative skills.

Working for our organisation

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, with areas of deprivation creating demand for our services. We are a team of compassionate, inclusive and committed people working together to provide excellent care to our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

We are unable to support applications from job seekers who require sponsorship to work in the United Kingdom (UK).

Our Trust is committed to treating individuals fairly and ensuring equal opportunities to fulfil potential, and to maintaining safeguarding and promoting the welfare of children, young people and vulnerable adults. Pre-employment checks, including a Disclosure and Barring Service (DBS) check, may be required. If applicable for your role, you will cover the cost of your DBS certificate (deducted from salary over 3 months); you will be required to sign up to the DBS Update Service. The Trust will reimburse this and you will be contractually obliged to maintain your subscription.

All successful applicants will be required to complete the Trust’s induction programme, with Fundamental (Statutory and Mandatory) training delivered via e-learning (approximately 9-14 hours depending on post) by the end of the second week.

If shortlisted, you may be contacted via email with interview details. Please ensure you regularly check the email address used to apply after the closing date.

Applications from sponsors will be considered with eligibility criteria for sponsorship. Non-UK/Republic of Ireland applicants can assess eligibility here: Browse: Work in the UK - GOV.UK. The minimum salary threshold for Health and Social Care is £25,000 and for the Skilled Worker route is £38,700. Overseas applicants may need to provide criminal records from countries of residence. Relocation expenses may be reimbursed up to £8,000.

We highly recommend submitting your application as soon as possible; the post may close earlier than the indicated closing date if a sufficient number of applications are received.