Appointments Lead

NHS; Chichester; On-site; GBP 33,000; Full time

Job summary

A healthcare provider is seeking an Appointments Lead in Chichester to manage a team of Appointment Coordinators and oversee appointment scheduling across all services. The ideal candidate will have experience in healthcare administration and strong communication skills. This full-time, permanent position offers a salary of £32,500 per annum along with benefits including private health insurance and generous leave. Join us in ensuring a high-quality service by applying today.

Benefits

28 days annual leave plus bank holidays

3 paid festive days

Private Health Insurance

Employee Discount Platform

EAP Service

Pension Contribution

Training and development opportunities

Qualifications

• Experience in healthcare administration or appointment coordination.
• Must have previous managerial experience.
• Strong organisational and communication skills.

Responsibilities

• Manage a team of Appointment Coordinators.
• Oversee appointment scheduling and resolution of complex issues.
• Ensure communication with stakeholders.

Skills

Healthcare administration experience

Management experience

Strong organisational skills

Excellent communication skills

Familiarity with scheduling systems

Tools

Microsoft Office

Job description

Appointments Lead

Location: Chichester, West Sussex

Salary: £32,500 per annum

Contract: Full-time, Permanent

About the Role

You will manage and develop a team of Appointment Coordinators while ensuring accurate, efficient appointment scheduling across all services. Acting as the escalation point for complex issues, you’ll work closely with clinicians, patients and internal teams to ensure a smooth, high-quality service.

Key Responsibilities

• Manage a team of Appointment Coordinators
• Oversee appointment scheduling, capacity and utilisation
• Resolve complex scheduling issues and act as escalation point
• Ensure clear communication with patients, clinicians and teams
• Maintain data accuracy, GDPR compliance and quality standards
• Identify and implement process improvements

About You

• Experience in healthcare administration or appointment coordination
• Must have previous managerial experience, leading a team
• Strong organisational and communication skills
• Confident using scheduling systems and Microsoft Office
• Understanding of confidentiality and data protection
• Positive, professional and solutions‑focused approach

What we offer

• 28 days annual leave plus bank holidays
• 3 paid festive days
• Private Health Insurance
• Employee Discount Platform
• EAP Service
• Pension Contribution
• Training and development opportunities
• A culture that challenges the norm as a family‑run business, we know how important a fair, flexible employer that listens and cares is. We are dedicated to building a culture where people enjoy work, can thrive in their role and are supported from day one.

Apply Today

Please submit your CV and a brief cover letter. We look forward to reviewing your application.

Person Specification

• Management Experience
• Experience with clinical scheduling
• Excellent communication skills
• Knowledge of neurodevelopmental conditions (desirable)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Kirsop‑Taylor Healthcare Ltd

Office 43, Enterprise Centre, Terminus Road, Chichester, West Sussex, PO19 8FY