Application Support Engineer (Tuesday to Saturday Shift)

The Depository Trust & Clearing Corporation; City of Westminster; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A financial services firm in the City of Westminster seeks a Software Developer to analyze, maintain, and provide technical support for applications. The role involves collaborating with teams to resolve incidents and ensure applications operate smoothly. Candidates should have at least 4 years of experience and a bachelor's degree or equivalent. This position offers a hybrid work model and competitive compensation.

Benefits

Competitive compensation

Comprehensive health insurance

Pension

Paid Time Off

Flexible work model

Qualifications

• Minimum of 4 years of related experience.
• Understanding of various application technologies.
• Ability to establish automation and write scripts.

Responsibilities

• Analyze application systems to prevent incidents.
• Collaborate to resolve application alerts.
• Monitor dashboards for visibility into potential issues.

Skills

Application Systems Analysis

Problem-solving

Communication

Collaboration

Technical Support

Education

Bachelor's degree or equivalent experience

Tools

Oracle

MS SQL

AWS

Service Now

Java

Job description

Overview

The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.

Primary Responsibilities

• Analysis of Applications Systems in order to prevent incidents from reoccurring
• Expand knowledge base of operating procedures/runbooks for supported applications
• Collaborate within the team to resolve application alerts and escalate as needed
• Gather requested documentation in support of ongoing audits requests
• Execute assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
• Ensure automation produces expected results within stated threshholds
• Monitor Dashboard to provide better visibility into potential issues and future outages
• Analyze proposed application design and provide feedback on potential gaps to business requirements
• Execute renewals/service account password changes as scheduled, resolve production defects and handlle minor enhancements as needed
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
• Understanding of different technologies and applications
• Database - Oracle, MS SQL, DB2, Snowflake
• Middleware technologies - WebSphere Application Server, WebSphere MQ, Java, JRE
• Knowledge in the following: MQ, CA View (Autosys), Service Now, Jira, Splunk, Grafana, Dynatrace, OCP, IIB
• Cloud Computing - AWS, CloudWatch, Cloud Formation, Azure, Google Cloud
• Programming and scripting - ability to establish automation, write scripts (Perl, Python, Chef, Puppet, Linux, Windows) or implement system solutions
• General knowledge of industry principles and new technologies like cloud computing, virtualization, etc.
• Educational background: Bachelor’s degree preferred or equivalent experience

Talents Needed for Success

• Minimum of 4 years of related experience
• Fosters a culture where honesty and transparency are expected.
• Stays current on changes in his/her own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.
• Collaborates well within and across teams.
• Communicates openly with team members and others.
• Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.

Do you want to work on innovative projects

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

About DTCC

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance. With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, X, YouTube, Facebook and Instagram. DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits
• Pension
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
• This Role will be a Tuesday-Saturday Shift.