Application Support Engineer

Copeland; Aberdeen City; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company seeks an Application Support Engineer / Field Service Engineer to join their UK Lifecycle Services group. This role involves supporting customers with DeltaV systems, maintaining strong relationships, and handling emergency responses. The ideal candidate has knowledge of control systems, excellent communication skills, and a proactive approach to customer service, with opportunities for career development in a supportive environment.

Benefits

Competitive benefit plans

Wellbeing benefits

Flexible time off

Qualifications

• Excellent working knowledge of computer, network, and control system architectures.
• Experience installing Windows OS and applications.
• Self-motivated and able to manage own time.

Responsibilities

• Design, installation, and commissioning of project deliverables.
• Assist customers in resolving product service and application issues.
• Participate in field service and maintenance activities.

Skills

Proactive analytical skills

Excellent communication skills

Customer-focused approach

Knowledge of control system architecture

Tools

DeltaV systems

Windows OS

Virtualization

Job description

Social network you want to login/join with:

As an Application Support Engineer / Field Service Engineer, you will join our UK Lifecycle Services group supporting customers through a blend of upgrades, application deployments and maintenance activities on their DeltaV DCS/SIS.

You will primarily engage our Process Systems and Solutions (PSS) customers within the UK including offshore installations, to build relationships and become their trusted adviser.

We deploy a wide variety of products from the DeltaV portfolio, with a significant Cybersecurity focus – including Backup & Recovery, Patch Management, Predictive Maintenance, Endpoint Security, Application Whitelisting, and DeltaV Mobile. You will complete certification paths for the products required to support our customers so that you can deploy and maintain them.

We also support customers with maintenance and incident resolution activities, and you'll be part of the on-call team rostered to provide emergency response to several UK customers.

These activities will require you to regularly travel to customer sites (average approximately X% to Y% of your time).

In this role, your responsibilities will be:

Project Execution: responsible for design, installation, and commissioning of project deliverables.

Customer Support: assist customers in resolving Emerson product service and application issues, initiating and coordinating support from the Emerson Global Support Centre if necessary.

• Sales Support: assist with proposal estimates, site surveys, demonstrate Emerson products to potential customers, and provide guidance in product application and after-sales service. Proactively identify service and product opportunities and assist in their pursuit.
• Field Service: assist with LTSA contract activities, including maintenance, DeltaV system administration, system health checks, etc., and be available for the On Call rota to provide emergency response.
• Working Environment: be flexible to work throughout the UK, offshore, or abroad, and occasionally work unsociable hours including weekends to support customers.
• Safety Systems: carry out maintenance and repair work on DeltaV Safety Instrumented Systems (SIS).
• Training & Certification: complete mandatory training plus services and product certifications as required to support our customer’s systems.

Who You Are:

If you are a proactive analytical Support Engineer with control systems knowledge, with a customer-focused approach, this is a brilliant opportunity for you to work for an industry-leading global leader!

For This Role, You will Need:

• Systems Knowledge: excellent working knowledge of computer, network, and control system architectures, including Virtualization.
• Product Knowledge: excellent working knowledge of DeltaV including the Windows platform and associated products such as Backup and Recovery, Patch Management, etc.
• Experience in computer, network, and control system architectures, including Virtualization.
• Experience installing Windows OS and applications/programs.
• Knowledge of products within the DeltaV portfolio or equivalents in another DCS.
• Experience in authoring and reviewing project documentation.
• Self-motivated, proactive, able to manage own time, with excellent communication skills, and comfortable interacting with customers.
• Some knowledge of control system configuration and graphic modifications.
• Some knowledge of third-party interfaces, OPC, Modbus, Profibus.

Preferred Qualifications that Set You Apart:

• Experience working on site.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefit plans to meet your and your family’s physical, mental, financial, and social needs. We offer wellbeing benefits, healthcare plans, eyecare, professional development benefits, Employee Assistance Program, employee resource groups, recognition, and more. Our culture offers flexible time off, including paid family leave (maternal, adoption, paternal) and holidays. Every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment fosters innovation and the best solutions for our customers. We emphasize a culture of community, collaboration, and continuous improvement.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our initiatives and values.

Moreover, our global volunteer employee resource groups empower you to connect with peers, promote diversity and inclusion, and contribute positively to communities around us.

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits and medical care to growth opportunities, we strive to create a supportive and rewarding workplace. Our work schedule aims to foster growth, build community, and support professional development.