Appeals Supervisor for Family Support (PT)

hireful; Greater London; Hybrid; GBP 19,000; Part time

Job summary

A well-known charity is seeking a compassionate Appeals Supervisor in South West London to support families of missing individuals. This part-time role involves assessing support requests, providing guidance, and liaising with police and media. Ideal candidates should have experience in frontline services and safeguarding, as well as strong communication skills. Benefits include generous annual leave and pension contributions. This role is crucial in helping families navigate the trauma associated with missing persons, embodying the charity's values of support and hope.

Benefits

28 days annual leave

Company pension contribution

Life insurance

Employee Assistance Programme

Interest-free Season Ticket Loans

Qualifications

• Experience handling sensitive interactions and crisis intervention situations.
• Ability to communicate compassionately with people experiencing trauma.
• Experience working collaboratively with various stakeholders.

Responsibilities

• Assess and process requests for support from families of missing individuals.
• Communicate effectively within safeguarding procedures.
• Train and supervise volunteers to maintain service quality.

Skills

Experience of working in a frontline service delivering advice, help or support to vulnerable people

Understanding of safeguarding vulnerable adults and/or young people

Ability to risk assess and take appropriate safeguarding actions

Knowledge of issues surrounding missing children and vulnerable adults

Sensitivity to the impact of class, gender and race

Job description

A well-known charity is seeking a compassionate Appeals Supervisor in South West London to support families of missing individuals. This part-time role involves assessing support requests, providing guidance, and liaising with police and media. Ideal candidates should have experience in frontline services and safeguarding, as well as strong communication skills. Benefits include generous annual leave and pension contributions. This role is crucial in helping families navigate the trauma associated with missing persons, embodying the charity's values of support and hope.