Air Conditioning Engineer

Mitsubishi Electric; Chelmsford; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading technology company in Chelmsford is looking for an individual to provide on-site technical support for Mitsubishi Electric products. This role involves commissioning, health checks, fault finding, and ensuring customer satisfaction through exceptional service. Candidates are required to hold relevant qualifications in refrigeration and air conditioning and possess strong problem-solving abilities. Benefits include flexible working options, generous leave, and various insurance coverages.

Benefits

Generous annual leave allowance

Flexible Working

Pension

Life Assurance

Private Medical and Dental Insurance

Employee Assistance Programme

Qualifications

• Experience working with Electrical and Electronic components and demonstrate safe working practices.
• IT literate with product engineering software and Microsoft packages.

Responsibilities

• Perform all key activities in-line with department standards.
• Manage calendar and bookings for customer satisfaction.
• Problem-solve effectively with clear recommendations.
• Produce concise technical reports submitted on time.
• Act courteously and provide exceptional customer support.

Skills

Electrical and Electronic components

Problem-solving

Customer service

Technical report writing

Education

NVQ Level 3 in Refrigeration and Air Conditioning

Category 1 F-Gas (City & Guilds 2079)

IOSH or equivalent safety qualification

Tools

Microsoft Office Suite

Job description

Overview

The primary purpose of the role is to deliver on-site technical support across the complete range of LES Commercial Mitsubishi Electric products, both current and existing. On-site support is generally provided in four key areas which are:

• Commissioning
• Health Checks
• Fault Finding
• Investigative Works

Our goal is to deliver exceptional levels of customer service and to be a solutions provider in all areas of the role.

Responsibilities

• Perform all key activities in-line with department standards and company principles.
• Proactively manage your calendar and bookings to ensure the highest level of customer satisfaction post visit.
• Effectively problem solve ensuring each activity results in clear conclusions and recommendations.
• Produce concise, well written technical reports that are submitted on time and in full.
• Act in a polite and courteous manner always, providing exceptional levels of customer support when dealing with customers, both on and off site.
• Always comply with Health & Safety in the course of your duties and support the administration team in the creation of risk assessments and method statements that adhere to this.
• When liaising with other areas of the business engage positively with outcomes focused on customer centricity and a 'best in industry' service.
• Track, benchmark and develop your technical ability on new and existing products ensuring the highest level of knowledge is maintained.
• Experience working with Electrical and Electronic components and can demonstrate safe working practices.

Qualifications

• NVQ Level 3 in Refrigeration and Air Conditioning
• Category 1 F-Gas (City & Guilds 2079)
• IOSH, or equivalent, safety qualification
• IT literate with product engineering software and Microsoft packages - Outlook, Excel, Word.
• Competent as working alone or as part of a team.
• Ability to work under pressure and use own initiative.

Benefits

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
• Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
• Pension.
• Life Assurance.
• Group Income Protection Scheme.
• Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
• Access to Mitsubishi's very own discount platform.
• Colleague Referral Scheme.
• Holiday Buy.
• Long Service Awards.
• Cycle to Work Scheme.
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
• Employee Assistance Programme including Eldercare & Best Doctors.