Agile Lead - Markets CRM Platform

JPMorgan Chase; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading global financial services firm is seeking a Product Delivery & Agile Lead to join their CRM Technology team. In this role, you will oversee the end-to-end delivery process across multiple agile teams, guide product management, and ensure alignment with the company vision. Ideal candidates will have strong project management skills, the ability to foster team collaboration, and relevant experience in an agile environment. This position offers an innovative workplace in Greater London, with a focus on inclusion and career growth.

Benefits

Career development opportunities

Inclusive culture

Global exposure

Qualifications

• Hands-on experience managing all stages of delivery in an agile environment.
• Ability to develop effective relationships with key business partners.
• Demonstrated risk awareness and critical thinking skills.

Responsibilities

• Manage projects to meet client commitments and deadlines.
• Collaborate with Product Director and senior stakeholders.
• Guide development teams in tracking data-driven metrics.

Skills

Project management experience

Organizational skills

Communication skills

Interpersonal skills

Risk awareness

Flexibility

Education

Degree level education in a STEM subject

Job description

Join us to lead the delivery of innovative CRM solutions that drive business impact. You will collaborate with talented teams and senior leaders, shaping the future of our Sales, Research, and Data Technology platforms. At J.P. Morgan, you'll have the opportunity to grow your career, influence strategic direction, and foster a culture of inclusion and excellence. Your expertise will help us deliver value to clients and empower teams to achieve their best.

As a Product Delivery & Agile Lead in our CRM Technology team, you will oversee the end-to-end delivery process across multiple agile teams. You will guide product management and software development, ensuring alignment with our company's vision. Your leadership will help drive efficient processes, transparent governance, and continuous improvement. You will play a key role in building a collaborative and engaged team culture, supporting agile practices, and delivering impactful solutions.

Job Responsibilities:

• Manage projects to meet client commitments and deadlines, maintaining well-documented product backlogs
• Collaborate with Product Director and senior stakeholders to define and deliver a bold, achievable roadmap
• Guide development teams in establishing and tracking data-driven metrics for agile delivery
• Analyze, design, and implement efficient processes for product delivery and sprint planning
• Foster a culture of cooperation and engagement through team-led practices
• Produce clear and transparent project governance and reporting
• Apply commercial awareness to balance costs and benefits
• Support teams in adopting and improving agile practices
• Communicate effectively with stakeholders at all levels
• Drive continuous improvement through meaningful data and metrics
• Resolve conflicting priorities and navigate delivery teams skillfully

Required Qualifications, Capabilities, and Skills:

• Hands-on experience managing all stages of the delivery life cycle in an agile environment
• Strong organizational and prioritization skills with attention to detail
• Excellent written and verbal communication skills to articulate complex ideas
• Strong interpersonal skills, comfortable working with diverse audiences
• Ability to develop effective relationships with key business partners
• Demonstrated risk awareness and critical thinking skills
• Ability to work independently and own issues to resolution
• Flexible team player with a positive attitude in demanding situations

Preferred Qualifications, Capabilities, and Skills:

• Experience in technology areas such as eCommerce, pricing, trading, settlement, and CRM
• Expertise in resolving conflicting priorities within delivery teams
• Significant experience with agile software development in high-pressure environments
• Ability to extract and analyze development metrics for continuous improvement
• Degree level education or higher in a STEM subject
• Strong documentation and organizational skills for stakeholder presentations
• Self-motivated to achieve the best results for clients

Why Join Us?

J.P. Morgan values talent from all backgrounds and perspectives, reflecting the diversity of our clients. We foster a culture of inclusion where every voice matters and every employee can thrive. Our Business Resource Groups support your career growth and help you reach your greatest potential. Join us to make an impact and be part of a team that invests in your success.

About us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.