Aftersales Advisor - Northampton Transit Centre

Allen Motor Group; Northampton; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading automotive company in Northampton is seeking an Aftersales Advisor to enhance customer experience and manage vehicle servicing inquiries. This full-time permanent role includes tasks like booking vehicles, ensuring accurate record-keeping, and meeting performance targets. The ideal candidate will possess strong organizational skills and customer service experience. The position also offers an attractive salary and various employment benefits.

Benefits

30 days holiday including bank holidays

Discounts on MOTs, services and parts

Life assurance benefit

Discounted gym membership

Retailer discount portal

£1,000 refer a friend scheme

Full training and support

Qualifications

• Applications from those with a background in automotive aftersales/service advisor welcome.
• No prior experience required, willingness to learn appreciated.

Responsibilities

• Update customers on their vehicle and any potential work that needs to be done.
• Ensure all recorded information is accurate and stored correctly.
• Book vehicles into the workshop.
• Achieve set performance targets by upselling products.
• Ensure adherence to all GDPR guidelines.

Skills

Excellent organisational and administrative skills

Full UK driving licence

Great attention to detail

Customer service background

Experience using computer software systems

Job description

Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Transit Centrein Northampton. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have.

As an Aftersales Advisor you’ll have some key tasks and activities within your area of responsibility:

• Updating customers on their vehicle and any potential work that needs to be done
• Ensuring all recorded information is accurate and stored correctly
• Booking vehicles into the workshop
• Achieving set performance targets by upselling products
• Ensuring adherence to all GDPR guidelines

But don't just take our word for it, see what Ash, one of our Aftersales Advisors has to say about the job! - https://youtu.be/YZZ5ddKnMjI

This position is offered on a Full-time permanent basis, 46.33 hour working week Monday – Friday & 1 in 3 Saturday’s, £30,000 basic salary and an OTE of £35,000 reporting to the Aftersales Manager.

Do I need experience?

No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:

• Excellent organisational and administrative skills
• A full UK driving licence
• Great attention to detail
• A background in customer service would be highly advantageous
• Experience using computer software systems

Why Allen Motor Group?

In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:

• 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
• Fantastic discounts on MOT’s, services and parts
• Life assurance benefit, at no cost to yourself
• Discounted gym membership
• Retailer discount portal with discounts from some of the UK’s biggest retailers
• £1,000 refer a friend scheme
• Full training and support to develop and progress your career with Allen Motor Group

At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.

To be considered for this opportunity please apply now