AfterCare Support Case Handler & Travel Coordinator

Rise Technical Recruitment Limited; Liverpool; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A growing pharmaceutical manufacturer in Liverpool is seeking an After Care Administration Officer for a 12-month fixed-term contract. The role involves managing customer aftersales inquiries, scheduling service technicians, and planning travel arrangements. Candidates must have prior administration or customer service experience and knowledge of CRM and ERP systems. Hybrid working options are available, providing a varied and dynamic working environment.

Benefits

25 days holiday

Salary benefits

Hybrid working options

Qualifications

• Previous administration/customer service/support experience essential.
• Experience with CRM and ERP systems required.
• Travel administration experience is advantageous but not essential.

Responsibilities

• Managing aftersales customer support cases.
• Arranging worldwide site visits for Service Technicians & Engineers.
• Planning and booking travel for Service staff.

Skills

Administration experience

Customer service experience

CRM systems knowledge

ERP systems knowledge

Job description

After Care Administration Officer - Manufacturing Sector

Salary, Benefits, and 25 Days Holiday

Location: Liverpool (South), with opportunities for some remote work

Working Hours: Mon-Fri, 37.5 hours (8 hours Mon-Thu, 5.5 hours Fri)

Contract: 12-month Fixed Term Contract

Are you an experienced Administration or Customer Service Officer with CRM and ERP systems experience, seeking a role with excellent conditions and hybrid working?

This position is with a thriving pharmaceutical manufacturer experiencing rapid growth.

The role is varied: supporting clients with aftersales inquiries, booking flights for staff, and more—ideal for someone who prefers diverse tasks over repetition.

Responsibilities include managing customer aftersales inquiries and scheduling service technicians to resolve issues.

This is a 12-month fixed-term role covering maternity leave.

The Role

1. Full-time, 12-month fixed-term position with some remote work options
2. Managing aftersales customer support cases
3. Arranging worldwide site visits for Service Technicians & Engineers
4. Planning and booking travel for Service staff (flights, hotels, car hire, etc.)

The Person

1. Previous administration/customer service/support experience essential
2. Experience with CRM and ERP systems required
3. Travel administration experience is advantageous but not essential

Reference Number: BBBH260373

To apply or learn more about this role, click "Apply Now" or contact Nick Smith at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and as an employment business for temporary roles.

The advertised salary is a range; the actual salary depends on experience, qualifications, and skills. We are an equal opportunities employer and welcome all suitable candidates.