Administrative, Systems and Support Services Manager

Gloucestershire Health and Care NHS Foundation Trust; Tewkesbury; On-site; GBP 40,000 - 50,000; Full time

Job summary

An NHS healthcare provider is seeking an experienced leader to oversee its Administrative Service in Tewkesbury. The successful candidate will manage a diverse team, ensuring high-quality support and driving continuous improvement in administrative processes. Responsibilities include leading business functions, managing sensitive information, and promoting professional development within the team. The ideal candidate demonstrates a strong commitment to efficiency and innovation. It's a unique opportunity to make a meaningful impact in the community.

Qualifications

• Proven experience in an administrative leadership role.
• Strong analytical skills for data quality and analysis.
• Ability to manage diverse teams and promote professional development.

Responsibilities

• Oversee business, governance, and data functions within admin services.
• Ensure effective delivery of business plans across the admin portfolio.
• Manage confidential information and governance reporting.
• Lead and line-manage administrative teams to ensure performance.
• Coordinate papers and presentations for governance meetings.

Skills

Leadership

Detail-oriented

Continuous improvement

Administrative processes design

Data quality analysis

Project management

Job description

The Community Mental Health and Learning Disabilities Directorate is strengthening its administrative infrastructure, and we are delighted to offer an exciting new opportunity to lead and shape our Administrative Service.

We are seeking an inspiring and forward‑thinking leader with a genuine passion for delivering high‑quality administrative support and driving innovation across our services. You will bring a keen eye for detail, a commitment to continuous improvement, and the capability to design and implement effective administrative processes. An interest in utilising and advancing technology to enhance administrative efficiency will be highly valued.

In this leadership role, you will oversee a diverse team—including receptionists, administrators, PAs, and Medical Secretaries—while championing professional development and fostering a supportive, high‑performing culture.

Our vision is to deliver a robust, adaptable, and consistently high‑quality administrative service that evolves alongside the changing needs of our clinical teams. If you are motivated, dynamic, and ready to make a meaningful impact, we would love to hear from you.

To lead and oversee business, governance, contract, and data functions within administrative services for community mental health and learning disabilities.

• Ensure the effective delivery of business plans and development projects across the admin portfolio, maintaining appropriate governance and compliance with Trust‑wide frameworks.
• Manage the provision and dissemination of highly confidential and sensitive information, including governance reporting, assurance returns, and business performance data.
• Oversee and manage admin portfolio business/workstream plans, including delivery strategies, engaging with Finance, HR, and Business Intelligence teams to align and inform business planning and decision‑making.
• Ensure data quality, reporting, and analysis from Trust systems are used effectively to inform practice, identify trends, and support continuous service improvement.
• Lead and line‑manage multiple staff within administrative teams, ensuring clear communication, training, and performance management in line with Trust policy.
• Coordinate papers and presentations for formal governance and Trust meetings, including obtaining Service Level Exception Reports, proofreading reports, preparing presentations, and supporting discussions to achieve business objectives.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

About

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.

This high‑level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top‑quartile performance in the annual staff survey and Pulse surveys.

For further details / informal visits contact: Name: Helen Etheridge, Job title: Deputy Service Director, Email address: [e-mail], Telephone number: 07812706511.