Administrative Officer Homecare Services

Cwm Taf Morgannwg University Health Board; Llantrisant; On-site; GBP 25,000 - 35,000; Full time

Job summary

A regional health organization based in Llantrisant is seeking an Administrative Officer for Homecare Services. This fixed-term role involves processing prescriptions, liaising with healthcare providers, and ensuring timely delivery of medication to patients. The ideal candidate will have NVQ 2 in Pharmacy Services and strong organizational and communication skills. Join a dedicated team that supports patient care across the Health Board.

Benefits

Generous leave

Career growth opportunities

Access to ongoing learning and development

Qualifications

• Previous experience in a healthcare setting is preferred but not essential.
• Reliable and motivated to support patient care.
• Ability to communicate routine information effectively.

Responsibilities

• Aid in provision of an efficient Pharmacy, ordering and dealing with queries.
• Responsible for administrative duties for Homecare Service patients.
• Liaise with patients and clinicians to ensure timely medication delivery.

Skills

Proficient IT skills

Organizational skills

Communication skills

Education

NVQ 2 in Pharmacy Services

Tools

Microsoft Office

ECDL or equivalent

Job description

Administrative Officer – Homecare Services

The closing date is 25 September 2025

THIS POST IS FIXED TERM/SECONDMENT FOR UPTO 19 MONTHS TO COVER SECONDMENT

We have a secondment or fixed term opportunity to join our Medicines Homecare Team for 19 months.

We are looking for a proactive, organised, and people-focused individual to join us in delivering high-quality care from behind the scenes.

As part of our Pharmacy Department based in the Royal Glamorgan Hospital, you\'ll play a key role in supporting homecare services across the Health Board -- processing prescriptions and invoices, liaising with homecare providers and clinicians, and helping ensure patients receive vital medication directly to their homes.

Previous experience in a healthcare setting is welcome but not essential. What matters most is your reliability, motivation, and commitment to supporting patient care.

This is a fast-growing area of Pharmacy, offering a fantastic opportunity to be part of a forward-thinking, enthusiastic team making a real difference across the Health Board.

Join our dynamic Team and help ensure patients receive vital medication efficiently and safely. If you\'re organised, have proficient IT skills, and passionate about healthcare support -- we want to hear from you!

Main duties of the job

• Aid in the provision of an efficient Pharmacy. Procurement and Homecare Services including ordering, receipting, invoicing and investigating and dealing with prescription queries.
• Be responsible for administrative duties for Homecare Service patients, which will include accurately interpreting prescription details and create orders to Homecare suppliers using the pharmacy computer system homecare module. Liaising with patients/carers and Clinicians to ensure patients receive their medication in a timely manner
• English and/or Welsh speakers are equally welcome to apply

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales\'s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM\'s location offers the best of South Wales, just 20 minutes from Cardiff\'s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you\'ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Job responsibilities

See Job Description for full details:

Create patient specific orders from prescriptions using the homecare module, determining the appropriate homecare supplier, quantity and medication.

Accurately goods receive pharmaceuticals delivered via homecare using electronic methods and the pharmacy system and issue stock to the correct patients whilst using the correct cost centre for charging purposes.

Accurately invoice and check purchased items using electronic methods and the pharmacy system and use judgement to resolve problems.

Work closely with pharmaceutical and homecare companies on delivery and invoicing, enabling prompt payment of invoices to ensure Health Board financial standing instructions and payment deadlines are met.

Monitor outstanding orders and invoices for homecare items and chase progress, liaising with patients/carers, clinical nurse specialists, clinicians and homecare providers to ensure patients receive their medication in a timely manner and that waste is minimised.

Delete all outstanding orders no longer required on a monthly basis, arrange returns and organise credits for shortages from suppliers.

Maintain electronic and paper systems for efficient and accurate storage of patient records for home care services provided to a growing number of specialities within the Health Board.

Plan workload to ensure all orders and invoices are processed in a timely manner.

Work according to the UHB standing financial instructions and follow standard operating procedures.

Maintain strictest confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act.

Person Specification

Qualifications

• NVQ 2 in Pharmacy Services

Standard IT Skills: Microsoft Office

• Standard IT Skills: Microsoft Office
• ECDL or equivalent

Knowledge of hospital pharmacy practice/ homecare service provision

• Communication skills with the ability to communicate routine information effectively both written and verbally
• Knowledge of hospital pharmacy practice/ homecare service provision

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board