Administration Officer

Brook Street; Thornbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A public sector recruitment agency is looking for an Administration Officer to join the Medal Office team based in Gloucester. This full-time position involves ensuring accurate records for the new Wider Service Medal and communicating professionally with various stakeholders. Applicants must demonstrate strong attention to detail, proficiency in Microsoft Office, and have security clearance requirements met prior to starting. This role offers an opportunity to contribute meaningfully to honoring the Armed Forces.

Qualifications

• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and digital record systems.
• Ability to work methodically and maintain high standards under pressure.

Responsibilities

• Ensure all names and service details are recorded accurately.
• Manage workloads effectively to meet targets.
• Communicate professionally with colleagues and applicants.
• Handle sensitive data with confidentiality.
• Maintain accurate records in secure databases.
• Review completed work to ensure compliance.
• Collaborate in a structured team environment.
• Respond to enquiries involving sensitive information.

Skills

Strong attention to detail

Excellent written and verbal communication skills

Proficiency in Microsoft Office (Word, Excel, Outlook)

Ability to work methodically

Job description

Administration Officer - Medal Office (Public Sector)

Location: Gloucester (Fully Onsite)
Hours: Full-time, 37 hours per week (Monday-Friday, 9:00am-5:00pm)
Pay Rate: £14.48 per hour
Contract: Temporary (with potential for extension)

About the Role

Our Public Sector client based in Gloucester, is seeking an Administration Officer to join their dedicated Medal Office team. This is a unique opportunity to play a meaningful part in honouring the service and achievements of our Armed Forces.

As the Medal Office launches a new Wider Service Medal, you will be supporting a specialist project team focused on its processing, engraving, and distribution.

Key Responsibilities

• Ensure all names, rank, and service details are recorded and engraved accurately.
• Manage workloads effectively to meet daily targets and deadlines.
• Communicate clearly and professionally with colleagues and applicants.
• Handle sensitive personal data with confidentiality and integrity.
• Input, verify, and maintain accurate records in secure databases.
• Review completed work to ensure compliance with official standards and policies.
• Collaborate within a structured team environment to achieve shared objectives.
• Respond to phone, email, and written enquiries, often involving sensitive or historical information.

Skills and Experience

• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and digital record systems.
• Ability to work methodically and maintain high standards under pressure.

Additional Requirements

• Security Clearance (SC) and three years of references must be in place prior to confirming a start date.
  (Current processing time: approximately 2-3 weeks)

Please note: Due to the high volume of applications, only shortlisted candidates will be contacted.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.