Administration Manager - Hepatology and Nephrology

Cambridge University Hospital NHS Foundation Trust; Cambridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading NHS foundation trust in Cambridge seeks an Administration Manager for its Hepatology and Nephrology services. This role entails managing an administration team, overseeing operational support for clinical teams, and ensuring high-quality patient experiences. Ideal candidates should have experience in healthcare settings, strong administrative skills, and a commitment to team leadership. A range of benefits and opportunities for personal growth are available, fostering work-life balance and a supportive environment.

Benefits

On-site leisure facilities

Reduced cost bus travel

Flexible working arrangements

Subsidised parking

24/7 hot food availability

Qualifications

• Experience managing staff in a busy office environment.
• Complex administrative experience and handling difficult situations.
• Knowledge of NHS targets and confidentiality protocols.

Responsibilities

• Manage an established administration team in Hepatology and Nephrology services.
• Develop administrative systems for service monitoring and improvement.
• Provide administrative support to Operational and Clinical teams.

Skills

Communication skills

Time management

Project management

IT skills

Ability to work under pressure

Education

Educated to NVQ level 4 or equivalent

Customer Service/Business Admin/ITQ or equivalent

Tools

Microsoft Office Suite

Job description

Overview

Administration Manager - Hepatology and Nephrology at Cambridge University Hospitals NHS Foundation Trust. The closing date is 01 February 2026

An exciting opportunity has arisen for a highly motivated individual to become part of the Hepatology and Nephrology services at Cambridge University Hospitals NHS Foundation Trust.

As the Administration Manager, you will manage an established administration team for two busy modalities.

The team work extremely hard behind the scenes to ensure that patients have a positive experience when they have contact with the service and we are seeking an individual who will be able to guide the team.

You will look forward to a challenging and rewarding work environment, in which finding a balance between team working and using initiative is key.

Experience of working with the public in a Healthcare setting and use of IT systems would be an advantage.

If you would like more information about the post, please contact Sarah Gracey ([e-mail]) 01223 254641

Main duties of the job

You will provide administrative support to Operational and Clinical teams in the Directorate and will be responsible for developing administrative systems to ensure robust monitoring of the service.

You will work as part of a wider multi-disciplinary team to ensure the effective running of the service including call handling, appointments and follow-ups and setting up meetings, etc.

This role involves the line management of Administration staff for two clinical services.

About us

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employmentThis vacancy will close at midnight on the 1st February 2026.

Interviews are due to be held on the 13th February 2026.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces.Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person Specification

Qualifications

• Educated to NVQ level 4 or equivalent.
• Customer Service/ Business Admin /ITQ or equivalent professional experience.

Experience

• Experience of managing staff/a busy clerical/office environment.
• Complex administrative experience.
• Prioritising, planning and organising own and others tasks.
• Experience of dealing with difficult situations and confrontations.
• Data entry experience and documentation.
• Experience of logistics management.

Knowledge

• Confidentiality and data protection processes and procedures.
• Good working knowledge of office procedures and all Microsoft office packages.
• Awareness of NHS targets and Trust priorities.

Skills

• Ability to manage/work as part of a team.
• Excellent communication skills including telephone, email, face to face where there may be barriers to understanding.
• Ability to organise and manage own time and others to keep to schedule and deadlines.
• Ability to analyse and present complex data.
• Ability to manage projects.
• Ability to use own initiative and work autonomously.
• Excellent IT skills - ability to use Microsoft office applications including spread sheets and email.
• Willing to take on/learn new skills.
• Ability to show attention to detail and accuracy.
• Ability to adapt to change.
• Ability to work under pressure.
• Ability to store and safeguard confidential documents.
• Ability to take minutes to a high standard.

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cambridge University Hospital NHS Foundation Trust