ACERS Respiratory Administrator (FTC) | Homerton Healthcare NHS Foundation Trust

Homerton University Hospital NHS Foundation Trust; City Of London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A health service provider is seeking a Team Administrator to support the Diagnostic Hublet and Pulmonary Rehabilitation teams. Responsibilities include managing bookings, maintaining databases, and providing robust administrative support. Candidates should have experience in administration, excellent organizational skills, and the ability to handle sensitive information. The full job description is available for further details.

Benefits

Regular supervision and support from senior staff

CPD opportunities

Involvement in service development projects

Qualifications

• Experience in administrative roles, preferably in healthcare.
• Ability to communicate complex information effectively.
• Strong organizational skills for managing multiple tasks.

Responsibilities

• Manage clinic, transport, and advocacy bookings.
• Maintain patient electronic databases.
• Answer queries from clients and health professionals.
• Provide administrative support to clinical staff.
• Monitor stock levels and maintain databases.

Skills

Dynamic administration

Handling sensitive information

Database management

Telephone communication

Organizational skills

Job description

Adult Cardiorespiratory Enhanced and Responsive Service (ACERs) – Team Administrator, Band 3

An exciting opportunity has arisen for a dynamic, forward-thinking administrator to work within ACERS. The post holder will work within the Diagnostic Hublet and Pulmonary Rehabilitation teams in the ACERS service, supported by the ACERS Administration Lead. The post holder will deal with all administrative issues arising within the team such as clinic, transport and advocacy bookings, database inputting and maintenance, and answering telephone queries from patients. The post holder will be responsible for maintaining administrative systems and updating patient electronic databases related to ACERS Diagnostic Hublet and PR with support from the Administration Lead.

Responsibilities

• Work within the Diagnostic Hublet and Pulmonary Rehabilitation teams in the ACERS service, supported by the ACERS Administration Lead. Manage administrative tasks such as clinic, transport and advocacy bookings, database inputting and maintenance, and answering telephone queries from patients.
• Maintain administrative systems and update patient electronic databases related to ACERS Diagnostic Hublet and Pulmonary Rehabilitation with support from the Administration Lead.
• Answer telephone calls in a timely and appropriate manner, passing on accurate messages and dealing with queries from clients, doctors and other health professionals.
• Provide robust administration support to the Nurse Consultant, Nurses, Physiotherapists, Psychologists and Rehabilitation Assistants.
• Work in a challenging socio-economic environment involving clients with highly complex social problems and those from culturally diverse backgrounds.
• Provide the first point of contact for all clients and other health professionals, carry out initial screening of enquiries and appropriately prioritise them, communicating complex and sensitive information effectively with the clinical team.
• Record accurate minutes for all team meetings and disseminate them through the team.
• Independently register all new referrals to ACERS, including liaison with the clinical staff for prioritisation of clients.
• Manage and maintain the integrity of the computerised patient database system in conjunction with other administration staff in the team.
• Independently maintain and take responsibility for the client waiting list on the computerised database.
• Independently monitor levels of stock, ordering as required to ensure stock remains at adequate levels.

Development and Benefits

• Regular supervision and support from senior staff
• CPD opportunities
• Involvement in service development projects
• Opportunity to develop administrative support for the Diagnostic Hublet and Pulmonary Rehabilitation services within the ACERS

About Homerton NHS Foundation Trust

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

Homerton Hospital has attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. The Trust also manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all staff, reflected in our policies, procedures and People Plan. All staff are expected to embody our Trust values at all times.

We are committed to Fair Recruitment Standards to ensure all applicants are treated fairly. Homerton has a proud tradition of supporting and developing its staff, including its nursing community, with a range of benefits. Homerton is proud to be listed among HSJ & Nursing Times Best Places to Work.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

This advert closes on Wednesday 8 Oct 2025