Account Manager (Home Energy Partner)

Jersey Electricity Plc; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A regional energy provider is seeking an Account Manager to guide customers through their energy transition. In this role, you'll manage leads and provide tailored advice, supporting homeowners in adopting cleaner, more efficient energy services. The ideal candidate has experience in residential sales or customer service and a passion for sustainability, with a competitive salary and comprehensive benefits package.

Benefits

Free onsite parking

Discounted electricity rates

Subsidised onsite yoga

Active card membership

Weekly fruit provision

Qualifications

• Experience in residential sales or customer service is essential.
• Strong interpersonal and communication skills are needed.
• A passion for sustainability and customer empowerment is required.

Responsibilities

• Manage inbound residential leads and enquiries.
• Conduct virtual and in-home consultations.
• Provide tailored advice and proposals.

Skills

Experience in residential sales or customer service

Strong interpersonal and communication skills

Passion for sustainability and customer empowerment

Organised, empathetic, and results-driven

Expertise in energy and/or domestic properties

Job description

Account Manager (Home Energy Partner) – Application Deadline: 23 September 2025

Department: Solutions - Business Development

Employment Type: Full Time

Location: Jersey, Channel Islands

Reporting To: Ian Wilson

Description

Inspire homeowners—guide customers through their energy transition. Guide customers from first enquiry to delivery of home energy services, providing expert advice and building trust to create an ongoing energy partnership.

Why Apply? Make a personal impact by helping households switch to lower cost, cleaner and more efficient energy services.

As an Account Manager in Energy Solutions you will be our domestic customer's Home Energy Partner. You'll secure leads and guide the homeowners journey from first enquiry, through installation, into aftercare and post-sales. You'll provide expert advice, build trust, and help customers make informed decisions about electrifying their home. You will balance supporting customers remotely, such as via phone or email from the office, with in-person engagements and in-home visits. Your knowledge of our energy services will ensure customers are confident in making the switch to low carbon electricity.

Key Responsibilities

• Manage inbound residential leads and enquiries.
• Conduct virtual and in-home consultations.
• Provide tailored advice and proposals.
• Support customers through the sales process as a dedicated account manager
• Maintain accurate CRM records and follow-up.
• Generate leads through outbound activities and events.
• Create long-term connections to support customer's energy saving journey.

Skills, Knowledge & Expertise

• Experience in residential sales or customer service.
• Strong interpersonal and communication skills.
• Passion for sustainability and customer empowerment.
• Organised, empathetic, and results-driven.
• Expertise in energy and/or domestic properties.

Job Benefits

At Jersey Electricity we provide a complete benefit package to ensure all elements of your wellbeing are supported. Financial benefits include free onsite parking, discounted electricity rates, discount within our Powerhouse shop, competitive above living wage salaries combined with an attractive pension.

Your physical and mental wellbeing are supported with subsidised onsite yoga, subsidised Active card membership, free weekly fruit, and onsite trained Mental Health First Aiders.

We are family-friendly, believe in life work blend and strive to give you everything you need to both love your job, do excellent work, and enjoy your free time with family and friends.