Account Manager

STATSports Group Limited; Northern Ireland; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading sports technology company in the UK is seeking a world-class Account Manager to manage relationships with elite sports organizations. The role involves providing training and consultancy, ensuring clients maximize value from products. Candidates should have a degree in Sports & Exercise Science and experience in a customer-focused role. A hybrid working model is offered, along with numerous benefits including enhanced leave and health insurance.

Benefits

Hybrid working model

31 days annual leave

YAYA Day - additional day off on your birthday

Enhanced Maternity & Paternity Pay

Private Health Insurance & Cashback Plan

Pension Scheme

Life Cover

Critical Illness Cover

Income Protection

Health and wellbeing Initiative

Diversity and Inclusion Initiative

Leisure clothing partnership

Qualifications

• At least 1 year of experience in a customer-focused role.
• Experience working or coaching in High Performance Sports.
• Ability to travel for work, up to 50% of the time.

Responsibilities

• Serve as the lead point of contact for all customer account management matters.
• Provide Sports Science consultancy.
• Build and maintain strong, long lasting client relationships.

Skills

Account Management

Elite Sports

Sports Science

Client Services

GPS

Education

Bachelor's degree in Sports & Exercise Science or equivalent

Tools

Salesforce CRM

Job description

About the role

We’re looking for a world class Account Manager to support our professional sports clients globally based in the UK and across Europe. You’ll own the relationships we have with elite sports organisations, providing training, sports consultancy and on-going support daily. In this role, you’ll become an expert in our industry-leading technology and make sure our clients get maximum value from our products and services. This role is a hybrid role based out of our HQ in Newry.

Account Management

• Serve as the lead point of contact for all customer account management matters.
• Provide Sports Science consultancy.
• Be strategic in your approach, providing proactive, value add account management services.
• Ensure clients are using the most up-to-date products, and are fully trained on every aspect of the system.
• Be highly personable and professional. Build and maintain strong, long lasting client relationships.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Provide prompt and accurate answers to clients’ queries and assist with challenging requests or issues escalations as needed.
• Ensure client records are up to date and accurate in Salesforce, recording all interactions.
• Visit clients throughout the year to ensure client needs and objectives are being met.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Collaborate with the Sales Team to identify and grow opportunities within territories.

Miscellaneous

• Continued contribution to the Sports Science Department which includes written Performance Insights.
• Be committed to continuous professional development, keeping up to date with the latest developments in the athlete monitoring industry including competitor systems as well as Account Management skills.

About You

This role is ideal for someone who enjoys building relationships and likes to work in a fast-paced environment. A world class Account Manager at STATSports is organised, has great communication skills and is passionate about providing exceptional customer experiences.

You’ll need to have:

• At least a 2:1 in Sports & Exercise Science or equivalent.
• Ability to fluently speak English.
• 1 year+ working in a customer focused role.
• Experience working or coaching in High Performance Sports using a GPS Performance Tracking System.
• The ability to travel for work, up to 50% of the time.

Desirable Qualifications

• Experience with Salesforce CRM.
• Fluency in another European language.

STATSports is an equal opportunity employer. If you feel you would be a great addition to the team and are excited by the prospect of forging an impactful career with us, we would love to hear from you. We would particularly welcome applications from women and underrepresented groups.

No one wins unless everyone wins!

We believe that diverse teams have the greatest impact, so we really care about creating a diverse and inclusive environment. At STATSports, no one wins unless everyone wins, so we’re focused on creating a team where everyone feels they belong. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. If you do, you'll be joining an environment where everyone has an equal opportunity to share their opinion, showcase their skills, develop their career and be part of a caring and inclusive team.

Why STATSports?

We’re still a small business that happen to be the world leader in our field, which means you can be a part of something big. Working at STATSports, you’ll have a real impact and see directly how the day-to-day work you do makes a difference in sport at the elite level. You’ll collaborate with a world class team and be given the freedom to innovate, create and deliver at the highest level.

Perks

• A hybrid working model
• 31 days annual leave
• Our “YAYA Day.” An additional day off on your birthday
• Enhanced Maternity & Paternity Pay
• Private Health Insurance & Cashback Plan
• Pension Scheme
• Life Cover
• Critical Illness Cover
• Income Protection
• Health and wellbeing Initiative
• Diversity and Inclusion Initiative
• Leisure clothing partnership

Skills: Account Management, Elite Sports, Sports Science, Client Services, GPS