Account Manager

The Sage Group plc; Newcastle upon Tyne; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading software company is seeking an Account-Based Sales Executive in Newcastle upon Tyne. This customer-facing role focuses on strengthening partnerships with accounting practices and driving adoption of solutions. You'll develop strategic plans, ensure customer success, and manage relationships effectively. The ideal candidate has experience in sales or account management, excellent customer service skills, and a strong understanding of the accountancy industry. Competitive salary with benefits including health coverage and professional development.

Benefits

Competitive base salary and commission structure

Comprehensive health, dental and vision coverage

On-going training and professional development

Flexible work patterns and hybrid working

Qualifications

• Proven experience in account management, customer success, or sales, ideally within software or SaaS.
• Results-oriented with a track record of achieving growth and retention targets.
• Understanding of the accountancy industry and digital technologies.

Responsibilities

• Build and nurture relationships with accounting practices.
• Ensure practices realise the full value of Sage products through proactive engagement.
• Maintain accurate records in CRM systems for effective pipeline management.

Skills

Strong relationship management and influencing skills

Excellent customer service mindset

Analytical skills to interpret data

Job description

Overview

Join Sage as an Account-Based Sales Executive and play a pivotal role in strengthening partnerships with accounting practices across the UK. This is a customer-facing role focused on deepening relationships, driving adoption of Sage solutions, and supporting practices in their digital transformation journey. Your success will be measured through account growth, customer satisfaction, and advocacy metrics such as revenue performance, base penetration, and Net Promoter Score (NPS)., Strategic Account Development

Strategic Account Development

• Build and nurture long-term relationships with accounting practices to create trusted advocates for Sage.
• Develop joint strategic plans with practices that align to their business goals and digital transformation objectives.
• Drive growth within existing accounts through consultative engagement and tailored solutions.

Customer Success & Advocacy

• Ensure practices realise the full value of Sage products and services through proactive engagement and success initiatives.
• Act as a trusted advisor, helping practices optimise workflows and enhance client service through technology.
• Promote advocacy by delivering exceptional experiences and sharing success stories.

Consultative Solution Delivery

• Understand client needs, pain points, and aspirations to recommend the right Sage solutions.
• Confidently demonstrate Sage's product portfolio and advise on best practices for adoption and utilisation.

Operational Excellence

• Maintain accurate records in CRM systems for effective pipeline management and forecasting.
• Monitor performance against KPIs and identify opportunities to improve engagement and advocacy outcomes.
• Stay informed on industry trends, regulatory changes, and emerging technologies impacting the accountancy sector.

Qualifications

• Strong relationship management and influencing skills.
• Proven experience in account management, customer success, or sales-ideally within software, SaaS, or professional services.
• Excellent customer service mindset with ability to identify and respond to client needs.
• Results-oriented, with a track record of achieving growth and retention targets.
• High adaptability and resilience in a dynamic environment.
• Strong organisational and time management skills for independent, remote work.
• Analytical skills to interpret data and translate insights into actionable plans.
• Understanding of the accountancy industry and digital technologies.

Working at Sage

Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Be part of a team that shapes Sage's long-term partnerships with accounting professionals.

Empower practices to achieve digital transformation and business success through innovative technology. Work in a collaborative environment where initiative, impact, and customer focus are valued.

Sage Benefits

• Competitive base salary and commission structure
• Comprehensive health, dental and vision coverage
• Work away scheme for up to 10 weeks a year
• On-going training and professional development
• Paid 5 days yearly to volunteer through our Sage Foundation
• Flexible work patterns and hybrid working