Account Manager

ZeroFox; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A cybersecurity company in the United Kingdom is seeking an Associate Account Manager to support client growth. You will build strong relationships, coordinate solutions, and optimize account performance. Ideal candidates have a relevant degree and experience in a fast-paced setting. Join a people-first culture focused on innovation and customer success.

Benefits

Community-driven culture with employee events

Generous time off

Comprehensive private insurance and EAP

Fun, modern workspace

Qualifications

• Experience in a fast-paced startup environment is a plus.
• Familiarity with cybersecurity products and services.

Responsibilities

• Assist renewals desk with renewals of the ZeroFox platform.
• Develop a solid and trusting relationship between clients and company.
• Anticipate account changes and improvements.
• Strategically plan to improve client results.

Skills

Business acumen

Client relationship management

Upselling and cross-selling

Education

Bachelor's degree in Business, Marketing, Information Technology or related field

Job description

ZeroFox is looking for an Associate Account Manager to join our dynamic team. In this role, you will support the strategic growth of our client accounts by ensuring that customers derive maximum value from our solutions. You will work closely with clients, assisting them in understanding our offerings, addressing their needs, and fostering ongoing relationships to promote customer success and satisfaction.

Your responsibilities will include coordinating internal resources to resolve client issues, assisting in upselling and renewal processes, and gathering feedback to guide product enhancements. As an Associate Account Manager, you will report directly to the Account Manager and will have opportunities to grow your career in account management.

Role and Responsibilities

• Assist renewals desk with renewals of the ZeroFox platform
• Develop a solid and trusting relationship between clients and company
• Develop a complete understanding of account needs
• Anticipate account changes and improvements
• Strategically plan to improve client results
• Maximize profit by up-selling or cross-selling
• Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Analyze client data to provide customer relationship management
• Expand relationships and evangelize ZeroFox within account

Desired qualifications and skills

• Bachelor's degree in Business, Marketing, Information Technology, or a related field.
• Experience in a fast-paced startup environment is a plus.
• Familiarity with cybersecurity products and services.

Competitive compensation

• Competitive compensation

Benefits

• Community-driven culture with employee events
• Generous time off
• Comprehensive private insurance and EAP
• Fun, modern workspace
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

About us

ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before. If you’re looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.

Equal Opportunity

We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.