Account Manager

Churchill Services; City Of London; On-site; GBP 43,000 - 45,000; Full time

Job summary

A leading facilities management provider in London is seeking a Cleaning Account Manager to oversee a large contract with 70+ staff. You will ensure high cleanliness standards and service quality while developing your team in a dynamic role. The ideal candidate will have leadership skills, experience in financial management, and strong knowledge of health and safety procedures. This position offers a competitive salary and numerous employee perks.

Benefits

24hr online GP access

Paid volunteering days

Training and development opportunities

Employee recognition programs

Diversity, Equity, and Inclusion initiatives

Qualifications

• Capacity to plan ahead and work under pressure.
• Previous experience working with commercial clients is desirable.
• A full driving license and ability to travel to various sites.

Responsibilities

• Lead a team of 70+ staff ensuring cleanliness and service quality.
• Maintain strong client relationships.
• Manage recruitment and coaching of local service teams.
• Conduct regular contract review meetings.

Skills

Strong leadership and motivational abilities

Experience in financial forecasting

Knowledge of Health and Safety systems

Flexibility to meet diverse client needs

Ability to influence stakeholders

Education

IOSH - Managing Safety

Job description

Based in London, Kings Cross

£43,000 - £45,000 per annum (dependent on experience)

We're seeking a Cleaning Account Manager to join our Portfolio Division, overseeing a large corporate contract, with 3 sites based within Kings Cross.

Reporting directly to the Account Lead, you'll lead a team of 70+ staff, including 7 supervisors and cleaning operatives. Your mission: to ensure the highest standards of cleanliness and service are consistently delivered across the site.

This is a dynamic, fast-paced role where no two days are the same. You'll draw on your strong leadership and interpersonal skills to motivate, support, and develop your team—creating a positive and high-performing environment.

As a Cleaning Account Manager you'll be:

• Maintaining strong client relationships with high levels of satisfaction
• Providing and maintaining the quality of service delivery
• Managing, recruiting, and coaching local service teams
• Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager
• Hold regular contract and specification review meetings with customers
• Be responsible for ensuring Health & Safety procedures and legislation is adhered to
• Looking for opportunities for continuous improvement, cost savings and account growth

As a Cleaning Account Manager you'll have:

• Strong leadership and motivational abilities, with the capacity to plan ahead, work under pressure, and influence stakeholders at all levels
• Experience in financial forecasting, budgeting, and analysis
• A working knowledge of Health and Safety systems within the cleaning industry, ensuring safety for all individuals involved
• Previous experience working with commercial clients would be highly desirable, along with a flexible approach to meeting diverse client needs
• A full driving license and the ability to travel to various sites as required

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

The good stuff

• We are employee-owned, making you a beneficiary of our future success
• 24hr online GP access as well as mental health, wellness, financial and legal support
• Two paid volunteering days annually - from beach cleans to supporting your local community. You choose
• More than 250 perks and hundreds of exclusive deals and discounts
• Lots of training, development and apprenticeships opportunities programmes to grow and progress your career
• Our Mosaic committee and Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
• All year-round recognition and annual awards programme to thank our shining stars

Our commitment to Diversity, Equity and Inclusion

Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We're committed to ensuring that all candidates are treated fairly, and with respect and dignity.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We're happy to help.

Please note: A basic DBS check is required for this role

Qualifications

Key Qualifications

• IOSH - Managing Safety

Keywords:

LondonCleaning ManagerArea Cleaning Manager