Account / Contract Manager

Biffa; Remote; GBP 40,000 - 60,000; Full time

Job summary

A waste management company is seeking an Account / Contract Manager to manage contracts across Northern England. This home-based position requires strong customer relationship management and the ability to oversee financial performance. The ideal candidate will have a proven background in operational improvements and health and safety compliance. The role offers a competitive salary, career development opportunities, and a company car or allowance, ensuring flexibility in working arrangements.

Benefits

Ongoing career development

Car or allowance

Competitive salary

Generous pension scheme

Retail and leisure discounts

Holiday and travel discounts

Life cover

Qualifications

• Experience in managing contracts and customer relationships.
• Proficiency in Excel for financial reporting.
• Strong understanding of operational service environments.

Responsibilities

• Manage site and contract profit and loss to meet financial targets.
• Act as main point of contact for day-to-day customer relationships.
• Ensure compliance with health and safety and regulatory standards.
• Produce reports to support operational decisions.

Skills

Ability to reconcile profit and loss spreadsheets

Delivering continuous improvement

Knowledge of health and safety legislation

Job description

Account / Contract Manager

You will be responsible for managing contracts across the North of England, including locations such as Leeds, Newcastle, and York. The role requires regular travel to customer sites, and a company car or car allowance will be provided.

This is a home‑based role, with flexibility to work from a nearby Biffa office where available, as well as from customer sites as required.

A quick look at the role

The role will ensure the infrastructure is in place to enable the business to be able to respond quickly and effectively to clients’ needs which in return will result in first‑class customer service.

The Contract Manager will continually strive for improvements in performance of the contract which will advantage the client and also our business in areas such as EBIT targets, recycling and resource initiatives, legislative compliance and health & safety.

Your core responsibilities

• Full responsibility for site and contract P&L, ensuring financial targets are met and exceeded.
• Manage day‑to‑day customer relationships, acting as the main point of contact and resolving issues proactively.
• Deliver high standards of service while maintaining strong, long‑term customer partnerships.
• Plan, organise, and prioritise workloads to ensure smooth and efficient operations.
• Monitor performance, costs, and service delivery, driving continuous improvement.
• Coordinate internal teams and external stakeholders to meet contractual requirements.
• Ensure compliance with company procedures, health and safety, and regulatory standards.
• Produce accurate reports and forecasts to support operational and commercial decision‑making.

Requirements

• Ability to reconcile a profit and loss spreadsheet in an excel format.
• Proven track record of delivering continuous improvement within an Operational / Service environment.
• Knowledge of existing and impending environmental and health and safety legislation.

Benefits

• Ongoing career development, training and coaching – Because if you don’t grow, we don’t grow.
• Car or allowance.
• Competitive salary.
• Generous pension scheme.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Life cover.

About Biffa

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

Dedicated to Diversity

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.