3rd Line IT Support Engineer

Circle Recruitment; Stevenage; Hybrid; GBP 35,000 - 38,000; Full time

Job summary

A leading education organisation in Stevenage is looking for a skilled 3rd Line IT Support Engineer to join their Technology in Schools team. This hybrid role involves supporting educational settings with a mix of office-based and remote work. You will act as a senior technical escalation point and contribute to technical project delivery. Strong skills in Windows Server, networking, and Microsoft 365 are essential.

Benefits

Up to 10% pension

28 days annual leave + bank holidays

Qualifications

• Senior technical escalation point.
• Experience in supporting educational settings.
• Hands-on experience with required technologies.

Responsibilities

• Deliver technical support to educational settings.
• Work with internal teams and stakeholders.
• Contribute to technical project delivery.

Skills

Windows Server (2012-2019)

Active Directory

Networking (LAN / WAN, Switching, Firewalls, VLANs)

Advanced knowledge of Microsoft 365

Microsoft Endpoint Manager / Intune

Azure (including Azure AD and virtual machines)

Remote Desktop Services

Job description

3rd Line IT Support Engineer

• Education Organisation - Stevenage (1 day office-based, 4 days remote / onsite)
• Salary : £35K-£38K (DOE)
• Benefits : Up to 10% pension | 28 days annual leave + bank holidays

A leading education organisation based in Stevenage is seeking a skilled and proactive 3rd Line IT Support Engineer to join their Technology in Schools team. This hybrid role offers a mix of office-based, remote, and onsite work supporting educational settings across the region.

Position Overview:

As a 3rd Line IT Support Engineer, you'll be a senior technical escalation point as well as contributing to technical project delivery. You'll work closely with internal teams, school stakeholders, and third-party providers to ensure seamless service delivery and continuous improvement.

Key Skills Required:

• Windows Server (2012-2019), Active Directory
• Familiarity with VMware and / or Hyper-V
• Strong hands‑on experience with networking (LAN / WAN, Switching, Firewalls, VLANs)
• Advanced knowledge of Microsoft 365 (Exchange, SharePoint, Teams)
• Experience with Microsoft Endpoint Manager / Intune
• Solid understanding of Azure (including Azure AD and virtual machines)
• Remote Desktop Services

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