1st Line IT Support Specialist — Growth & On‑Site Help

Cast UK Limited; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading executive consultancy is looking for a dedicated IT Support professional to join their Manchester office. In this 1st line support role, you will be the first point of contact for IT issues, providing essential support for hardware, software, and network-related inquiries. Ideal candidates should have at least 3 years of experience in IT support, strong troubleshooting skills, and familiarity with Microsoft technologies. The position offers opportunities for career growth and a supportive team culture.

Benefits

Access to a modern learning and development platform

Opportunities for career growth

On-the-job training and role-specific certifications

Supportive team culture

Qualifications

• Minimum 3 years' experience in a 1st line support role in a corporate setting.
• Full UK driving licence (occasional travel required).

Responsibilities

• Act as the first point of contact for IT support via phone, email, and in person.
• Log and manage incidents and service requests through a Service Desk tool.
• Provide 1st line support for hardware, software, email, and network-related issues.
• Set up and maintain IT equipment such as mobile devices, printers, and desktop systems.
• Troubleshoot and escalate issues to internal or 3rd-party teams where necessary.

Skills

Strong troubleshooting and diagnostic skills

Familiarity with Microsoft technologies

Experience supporting Android/iOS devices

Excellent communication and organisational skills

Working knowledge of IT networks

Education

ITIL Foundation certification (or willingness to obtain)

Job description

A leading executive consultancy is looking for a dedicated IT Support professional to join their Manchester office. In this 1st line support role, you will be the first point of contact for IT issues, providing essential support for hardware, software, and network-related inquiries. Ideal candidates should have at least 3 years of experience in IT support, strong troubleshooting skills, and familiarity with Microsoft technologies. The position offers opportunities for career growth and a supportive team culture.