1st & 2nd Line Desktop Support – Mon–Fri, Pension

Cummins Mellor; Preston; On-site; GBP 28,000 - 30,000; Full time

Job summary

A growing company in England is seeking a 1st & 2nd Line Support Technician to provide comprehensive IT support. You will manage helpdesk calls, maintain documentation, and deploy PCs. Ideal candidates will have strong analytical skills, experience with various IT systems, and a willingness to grow with the business. This role offers a competitive salary and additional benefits including holidays and a pension scheme.

Benefits

25 days holidays plus bank holidays

Free on site parking

Pension scheme

Gym onsite

Simply Health Plan

Qualifications

• Good analytical and problem-solving skills.
• Ability to manage own workload and prioritise jobs.
• Willingness to develop role as business grows.

Responsibilities

• Provide 1st & 2nd line support for all PC hardware and software.
• Manage and resolve support calls on the IT Helpdesk.
• Maintain technical documentation and procedures.
• Deploy and maintain PCs and peripherals.

Skills

Good analytical and problem-solving skills

Good communication skills

Attention to detail

Ability to manage workload

Tools

Microsoft Windows Server

Active Directory

Office 365

PC/laptop hardware

Job description

A growing company in England is seeking a 1st & 2nd Line Support Technician to provide comprehensive IT support. You will manage helpdesk calls, maintain documentation, and deploy PCs. Ideal candidates will have strong analytical skills, experience with various IT systems, and a willingness to grow with the business. This role offers a competitive salary and additional benefits including holidays and a pension scheme.