13499- Operations Manager

University of Edinburgh; City of Edinburgh; On-site; GBP 50,000 - 62,000; Full time

Job summary

A prestigious academic institution is seeking a Central Area Operations Manager to oversee cleaning and service delivery in a large department. The successful candidate will manage a considerable team, ensuring high standards of customer service and innovative problem-solving. Excellent communication skills are essential, as well as a commitment to service quality and team leadership. This full-time position offers a permanent contract in a dynamic environment, with the opportunity to significantly impact operations.

Qualifications

• Experience managing and leading a large team.
• Excellent verbal and written communication skills.
• Ability to work well with staff at all levels.

Responsibilities

• Manage all aspects of the cleaning and service delivery.
• Contribute to the Support Services’ Management team.
• Deliver high standards of customer service and problem solving.

Skills

Team management

Verbal communication

Written communication

Problem solving

Creative thinking

Customer service

Job description

Grade UE08: £50,253- £61,749 per annum

Department/College: Estates Department

Full time: 35 hours per week

Open Ended: Permanent Contract

The Opportunity

Support Services are seeking someone to take on the challenge of becoming the Central Area Operations Manager. The successful candidate will be responsible for managing all aspects of the cleaning and servitorial service delivery in the central area as well as working as part of the wider Support Services’ Management team. This is a department of c700 staff with an annual spend of c£21m.

The role offers the opportunity to make a significant impact within a large and diverse department. The successful candidate will have experience of managing a large team of staff and be able to evidence a commitment to delivering high standards of customer service, problem solving, cross function working, team building and a willingness to challenge existing ways of working as well as designing and developing models to improve service delivery. Excellent written and verbal communication skills are required and evidence of the ability to lead and motivate large teams of staff are essential.

Your skills and attributes for success

• Experience of managing and leading a large team of staff
• Excellent verbal and written communication skills
• The self-confidence and professionalism to deal with staff at every level
• A commitment to high standards of service delivery
• Experience of managing third party contracts
• Creative thinking and a can-do attitude
• Kindness, decency and a sense of humour

For an informal discussion about the position please feel free to contact [e-mail]