Postes à Strasbourg, United States

• Be the User Liaison : Embrace the opportunity to engage with our diverse client base by handling calls and emails from users across different European locations.
• Master the Incident Life Cycle : Demonstrate your expertise in recording incidents in our cutting-edge Service Management Tool , conducting initial assessments, and attempting resolution. Should escalation be necessary, you will assign incidents to dedicated support teams.
• Provide VIP Support : Show your commitment to customer satisfaction by providing dedicated support to our esteemed VIP users, such as Deputies.
• Empower the Team : Contribute to the growth of our knowledge database , enriching it with your insights and experiences to support your colleagues and enhance the team's overall performance.

Your Profile :

• Fluent in English and French : Excellent communication skills in both languages will enable you to effectively interact with our diverse user base.
• Experienced and Driven : Bring at least 1 year of experience in a similar position , demonstrating your ability to handle a variety of user support issues with finesse.
• Tech-Savvy : Familiarity with ticketing tools and ITIL guidelines will help you hit the ground running and deliver exceptional service.
• Collaborative Spirit : Thrive in an international work environment, where teamwork and open communication are highly valued.

Our Offer :

• Attractive salary package
• Dedicated training program with a personal development plan
• Exciting events organized regularly for the CTG team, including learning lunches, team buildings, fun events, and seasonal celebrations

Please note that a criminal record check will be required for this position.