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SAFTI SUD GRENOBLE
Customer Success Manager
Job summary
A market-leading SaaS organization seeks a Customer Success Manager to manage strategic accounts and enhance customer satisfaction. You will develop strong relationships and work in a fast-paced environment. The ideal candidate has over 3 years of experience in SaaS and is fluent in French and English. The role offers a competitive salary of €40,000-€45,000, alongside stock options, healthcare, pension, and more benefits. Flexibility to work remotely from anywhere in France is also provided.
Benefits
Qualifications
- 3+ years of experience as a Customer Success Manager in a SaaS environment.
- Background in the MarTech industry preferred.
- Proficiency in both French and English required, Spanish is a bonus.
Responsibilities
- Manage a portfolio of around 40 strategic accounts.
- Retain and develop a strong customer portfolio.
- Monitor KPIs and achieve monthly retention and sales growth targets.
- Collaborate closely with Sales, Product, and Marketing teams.
Skills
Tools
Role : Customer Success Manager
Location : Remote, France
Salary : €40,000-€45,000 base + bonus
Benefits : Stock Options, Healthcare, Pension, Restaurant Tickets
This market‑leading SaaS organization empowers marketing professionals to enhance their brand communication strategies. Trusted by top‑tier enterprise clients such as Disney, Netflix, Uber, and Coca‑Cola.
As a Customer Success Manager you’ll manage a portfolio of around 40 strategic accounts, focusing on retention, development, and revenue growth. Key responsibilities include :
- Building and managing long‑term client relationships (C‑level to operations).
- Retaining and developing a strong customer portfolio.
- Preventing churn while identifying upsell and cross‑sell opportunities.
- Monitoring KPIs and achieving monthly retention and sales growth targets.
- Collaborating closely with Sales, Product, and Marketing teams.
- This is a high‑impact role perfect for someone who thrives in a fast‑paced, team‑oriented environment.
- 3+ years of experience as a Customer Success Manager in a SaaS environment.
- Background in the MarTech industry (preferred).
- Fluent French and English (essential), Spanish is a bonus.
- Proficiency in tools like Salesforce, Planhat, ChurnZero, or Custify is a plus.
- A proactive, results‑driven mindset with excellent communication skills.
- Competitive salary of €40,000-€45,000 base + bonus.
- Generous benefits package : stock options, healthcare, pension, restaurant tickets.
- The flexibility to work remotely from anywhere in France.
- Opportunity to work with global brands and shape marketing strategies.
- Demonstrated ability to increase customer satisfaction.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.