Customer Experts - French Speaking - Remote in Greece

Dila Recruitment; Lyon; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A reputable recruitment firm is seeking a Customer Support Specialist to communicate with customers via various platforms, ensuring high satisfaction. Candidates should be fluent in French, possess strong communication skills in English, and have exceptional problem-solving capabilities. This role offers full support for your relocation to Greece, competitive salary, health benefits, and opportunities for professional growth.

Prestations

Relocation support and expenses covered

Competitive salary + 2 extra salaries annually

Health care benefits and discounts

Full training by certified instructors

Opportunities for professional growth

Free online Greek language courses

Great working environment

Responsabilités

• Communicate with customers via phone, chat & e-mail.
• Track and follow cases to ensure they closed in an efficient manner.
• Maintain high customer satisfaction, representing a major brand.
• Provide and maintain strong, professional relationships with partners.

Connaissances

Fluency in French

Very good communication skills in English

Exceptional communication & soft skills

Problem-solving skills

Computer knowledge / tech savviness

Ability to multitask

Team player in a fast-paced environment

Description du poste

Position : Customer Support Specialist

Work model : Remote

Location : Greece

Employment type : Full-time

What you will do :

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

What you will bring :

• Fluency in French
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge / tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

What we offer :

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas