Customer Success Manager

Salt; Lille; À distance; EUR 40 000 - 45 000; Plein temps

Résumé du poste

A market-leading SaaS organization seeks a Customer Success Manager to manage strategic accounts and enhance customer satisfaction. You will develop strong relationships and work in a fast-paced environment. The ideal candidate has over 3 years of experience in SaaS and is fluent in French and English. The role offers a competitive salary of €40,000-€45,000, alongside stock options, healthcare, pension, and more benefits. Flexibility to work remotely from anywhere in France is also provided.

Prestations

Stock Options

Healthcare

Pension

Restaurant Tickets

Qualifications

• 3+ years of experience as a Customer Success Manager in a SaaS environment.
• Background in the MarTech industry preferred.
• Proficiency in both French and English required, Spanish is a bonus.

Responsabilités

• Manage a portfolio of around 40 strategic accounts.
• Retain and develop a strong customer portfolio.
• Monitor KPIs and achieve monthly retention and sales growth targets.
• Collaborate closely with Sales, Product, and Marketing teams.

Connaissances

Customer relationship management

Fluent in French and English

Results-driven mindset

Excellent communication skills

Outils

Salesforce

Planhat

ChurnZero

Custify

Description du poste

Role : Customer Success Manager

Location : Remote, France

Salary : €40,000-€45,000 base + bonus

Benefits : Stock Options, Healthcare, Pension, Restaurant Tickets

About the Company

This market‑leading SaaS organization empowers marketing professionals to enhance their brand communication strategies. Trusted by top‑tier enterprise clients such as Disney, Netflix, Uber, and Coca‑Cola.

The Role

As a Customer Success Manager you’ll manage a portfolio of around 40 strategic accounts, focusing on retention, development, and revenue growth. Key responsibilities include :

• Building and managing long‑term client relationships (C‑level to operations).
• Retaining and developing a strong customer portfolio.
• Preventing churn while identifying upsell and cross‑sell opportunities.
• Monitoring KPIs and achieving monthly retention and sales growth targets.
• Collaborating closely with Sales, Product, and Marketing teams.
• This is a high‑impact role perfect for someone who thrives in a fast‑paced, team‑oriented environment.

What We’re Looking For

• 3+ years of experience as a Customer Success Manager in a SaaS environment.
• Background in the MarTech industry (preferred).
• Fluent French and English (essential), Spanish is a bonus.
• Proficiency in tools like Salesforce, Planhat, ChurnZero, or Custify is a plus.
• A proactive, results‑driven mindset with excellent communication skills.

What’s in It for You?

• Competitive salary of €40,000-€45,000 base + bonus.
• Generous benefits package : stock options, healthcare, pension, restaurant tickets.
• The flexibility to work remotely from anywhere in France.
• Opportunity to work with global brands and shape marketing strategies.
• Demonstrated ability to increase customer satisfaction.