Postes à Reims, France

Customer Service

Learn, Lead & Grow at Sitel Group

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

• Growth
• Wellbeing
• Belonging
• Purpose

Sitel Group & Sykes are now Foundever

Company Overview

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?

Are you a native French speaker or fluent with strong English communication skills?

Looking to make your career in a multicultural environment?

So we have the perfect opportunity for you!

Your future project: join our French Customer Support team.

Our client is a world market leader gaming brand of home video game consoles and production company.

As a customer service specialist in this project, your daily responsibilities will include:

1. Respond efficiently and effectively to all customers’ enquiries within given timescales.
2. Develop and maintain a full technical knowledge of the client’s products and services.
3. Deal with all correspondence as requested / required.
4. Accurately log all calls and in line with procedures.
5. Responsibly maintain and update all job-related administrative forms.
6. Be able to recognize when a problem / query should be transferred to another department or a more senior member of staff.

To succeed in the role, you will need to have:

• Proficient level of French (C1).
• Intermediate level of English (B1).
• Previous experience in Customer Service preferred.
• Impeccable communication skills.
• A calm, cool, and level-headed attitude in every situation.
• Excellent self-organizing skills.
• A proactive approach and willingness to work on own initiative.
• Ability to work under pressure, in order to achieve deadlines and KPI’s.
• Ability to adapt to a continuously changing environment and procedures.
• Knowledge of Microsoft Office Pack (Word, Excel).
• High-speed internet access and appropriate conditions for remote work.
• Must hold EU citizenship or valid work permit.

Benefits

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun, and be themselves.

• Competitive wages and stability.
• Private healthcare insurance.
• Paid professional technical training.
• Monthly performance-based bonuses.
• Continuous learning / development opportunities and competitive career opportunities.
• A safe, friendly, creative, innovative, and technological organization.
• International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills, and events to increase the team spirit).

Go further with Foundever

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.