Remote Technical Support Specialist (Chat & Email)
Remotely
Remote
EUR 30.000 - 35.000
Vollzeit
Heute
Sei unter den ersten Bewerbenden
Zusammenfassung
A remote support company is seeking a Technical Customer Support Specialist. You will assist customers via chat and email, ensuring a smooth experience. Key qualifications include fluency in English, technical knowledge of HTML/CSS, and experience with live chat support. The role is fully remote, offering a salary around €30k/€35k gross per year, and includes healthcare coverage and a home-office equipment budget.
Leistungen
Healthcare covered
Budget for home-office equipment
Diverse and inclusive team
Qualifikationen
Strong written and verbal communication skills in English.
Solid understanding of technical concepts like HTML/CSS.
Experience assisting customers in a live chat setting.
Familiarity with B2B and customer support software.
Aufgaben
Act as the first point of contact for customers via chat and email.
Assist with inquiries and troubleshoot issues.
Ensure a smooth customer experience.
Kenntnisse
Fluency in English
Technical knowledge (HTML/CSS)
Experience in Customer Support via Live Chat
Understanding of SaaS products
Excellent communication and problem-solving skills
Team spirit
Proficiency in a second language
Tools
Live chat tools
CRMs
Ticketing systems
Jobbeschreibung
A remote support company is seeking a Technical Customer Support Specialist. You will assist customers via chat and email, ensuring a smooth experience. Key qualifications include fluency in English, technical knowledge of HTML/CSS, and experience with live chat support. The role is fully remote, offering a salary around €30k/€35k gross per year, and includes healthcare coverage and a home-office equipment budget.
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