Vacantes en Nantes, Francia

As Business Delivery Manager within our Digital OnLine (DOL) team you will lead a cross‑functional IT team closely aligned with business stakeholders. Your mission: drive user satisfaction, maximize application adoption, oversee deployments of new modules and geographies and ensure seamless incident and request management.

Based in Nantes France; you will support our Eurofins Digital OnLine (DOL) team which is managing multiple eCommerce products. The team is continuously improving the applications to meet business demand and improve customer satisfaction.

• Serve as a trusted business partner to DOL stakeholders and National Business Line leaders
• Lead DOL steering committees for high‑demand scopes
• Communicate proactively about new features, application health and incident trends
• Measure stakeholder satisfaction via NPS surveys

• Manage two Business Solutions Delivery Leads
• Plan and execute deployments of DOL applications (new modules, new geographies)
• Oversee deployment preparation, customer onboarding, incident resolution, hand‑over to Support and stakeholder communication

• Lead a support team comprising 1 Support Manager, 1 Problem Manager and 8 Support Analysts
• Ensure timely resolution of incidents and requests from DOL business users
• Promote proactive problem management to reduce incident recurrence
• Continuously improve support processes using KPI‑driven insights

• Coordinate with Eurofins IT teams including infrastructure and application groups
• Align deployment and support efforts across organizational boundaries

• This role will report to DOL Program Manager

• A competitive salary package including bonus and benefits
• Extensive on‑the‑job coaching and training opportunities
• Challenges within a multi‑cultural and cross‑regional team as part of the international and fast‑growing Eurofins organization
• A dynamic working environment with a good team spirit where personal development and growth are highly encouraged

• Bachelor’s degree in Business, Computer Science, Engineering or related field; Master’s degree is a plus
• Previous experience in management of IT teams and delivering business‑facing solutions
• Strong business acumen and ability to engage with stakeholders from executives to end users
• Excellent communication skills (written and verbal)
• Customer‑focused mindset with a track record of managing expectations
• Highly organized, analytical, curious and adept at troubleshooting
• Ability to prioritise, multitask and manage time effectively
• Fluent in English

As the role and Eurofins teams are international please ensure to submit your application in English Language.

We support your development! If you feel you don’t match 100% of the requirements, don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

Eurofins network of companies belief in strength and innovation through diversity and being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability and everything else that makes employees of Eurofins companies unique.

We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and, in addition to their initiatives, we also count on our dedicated carbon reduction team to help us achieve this goal.