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EMEA Customer Success Lead - Remote-First, Equity Options
Job summary
A rapidly growing technology company in France is seeking a Customer Success Lead to manage a team of Customer Success Managers across the EMEA region. The ideal candidate will be experienced in fostering customer relations, developing effective processes, and leveraging data to ensure customer success and retention. This position encourages a flexible, remote-first culture and offers a competitive salary, comprehensive benefits package, and opportunities for personal development.
Benefits
Qualifications
- At least 2 years of experience managing a team focused on customer outcomes.
- Over 10 years of experience in Customer Success or related roles.
- Strong background in the tech industry and expertise in automation.
Responsibilities
- Lead and develop a high-performing team of Customer Success Managers.
- Design scalable processes and playbooks to improve customer outcomes.
- Use data to track customer health and address challenges.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.