Jobs in Grenoble, France

About Us

DataGalaxy is a leading data and AI product governance platform that enables organizations to connect strategy, product management, discovery, and business impact in a unified experience. The platform empowers cross-functional teams to collaboratively design, deliver, and scale trusted Data & AI products with measurable business value.

Founded in France in 2015 and rapidly expanding in the United States, DataGalaxy is trusted by over 200 global enterprises, including Dior, Airbus, and SwissLife. The company is committed to driving data culture and literacy by helping organisations operationalise data governance and unlock the full potential of their data assets.

Our values : Be intentional. Be clear. Be bold. Be humble.

• Managing a client portfolio in collaboration with Account Managers
• Support clients on a daily basis in the use of the product
• Analyze and prioritize client needs
• Assist with implementation and best practices
• Ensure client loyalty to increase account revenue through upselling
• Answer technical and product questions to help clients get the most out of DataGalaxy
• Evaluate user experience and recommend improvements
• Contribute to strategic account committees
• Audit, analyze, and document use cases to provide insights for Product, Marketing, Sales, and clients
• Monitor platform usage indicators (healthcheck) and customer satisfaction metrics to drive retention and account growth
• Collaborate with the Product team (customer feedback and requests)
• Create and maintain content, deliverables, and best practices
• Manage and animate the user community (User Groups on-site & virtual)

• At least 5 years of experience in a similar role within data and information management (e.g., data governance, data quality)
• Strong ability to assess the Data Governance market and articulate DataGalaxy's unique value
• Proficiency in statistical analysis and measurement techniques
• Expertise in data modelling and inter-application architecture
• Functional knowledge: data modelling, inter-application architectures
• Fluency in English and French
• Bonus: Familiarity with relational and non-relational databases, Business Intelligence (ETL), and Data Visualization (REST API)

• You're able to communicate effectively and simplify complex concepts to ensure understanding among various internal and external stakeholders
• You have a strong ability to analyze and understand customer needs
• Business oriented: capability to identify and show the added value of the solution and the support
• You're customer & service oriented
• A collaborative team player with a strong sense of teamwork
• You have exceptional customer relationship management skills
• Pedagogical, well-organized, detail-oriented, and autonomous

• Offices in the heart of Lyon and Paris
• Flexible working hours ("forfait jour")
• Remote work at will & 2.70€ net per day worked from home
• 2 weeks of working from anywhere
• Health insurance Apicil covering you and your family
• Meal vouchers (Swile card of 9€ / day)
• Public transport 50% reimbursement, 100% reimbursement for your bike subscription
• Holiday Bonus
• Quarterly team events and seminars
• An attractive remuneration according to your performance and your potential
• A real opportunity to join a French start-up that is a pioneer in its market