Travel customer representative

Effortless travel solutions ETS; À distance; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A leading travel agency is seeking a Travel Customer Representative to support clients from booking to return. Responsibilities include responding to inquiries, assisting with bookings, and providing detailed information about destinations. The ideal candidate has strong communication and customer service skills, is organized, and possesses a passion for travel. The role offers 100% remote work with flexible scheduling, travel perks, and opportunities for growth within the agency.

Prestations

100% remote work

Flexible scheduling

Travel perks

Ongoing training

Qualifications

• Exceptional verbal and written communication skills are necessary for client interactions.
• Prior customer service experience is preferred, ideally in travel or hospitality.
• High attention to detail and strong organizational skills are crucial for the role.

Responsabilités

• Respond to client inquiries promptly via email, phone, and messaging.
• Assist clients with travel bookings, changes, cancellations, and special requests.
• Provide accurate destination information and agency policy clarification.
• Follow up with clients to confirm trip details and satisfaction.
• Handle client concerns with empathy and effective problem-solving.

Connaissances

Excellent verbal communication skills

Customer service experience

Organizational skills

Tech-savvy

Attention to detail

Description du poste

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.,
• Assist with travel bookings, changes, cancellations, and special requests.,
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.,
• Handle concerns or complaints with empathy and problem-solving skills.,

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities to growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you.

Apply today and start your journey with Effortless Travel Solutions!