Technical Support Engineer II

Dataiku; Paris; À distance; EUR 45 000 - 60 000; Plein temps

Résumé du poste

A leading AI platform provider in Paris seeks an experienced technical support engineer to assist customers with technical issues. The ideal candidate has 3+ years in a client-facing role, experience with cloud platforms such as AWS, and proficiency in Docker and Kubernetes. You'll work remotely as part of a global team focused on customer satisfaction and collaboration.

Qualifications

• At least 3 years of experience in a client-facing engineering or technical role involving complex software/products.
• Proficiency in reading and writing Python or R code.
• Experience with log analysis, debugging, and error reproduction.

Responsabilités

• Assist EMEA and global customers in resolving technical issues with Dataiku via various communication channels.
• Coordinate with R&D to resolve complex issues and share customer feedback for product improvements.
• Document technical knowledge through articles and contribute to knowledge bases.

Connaissances

Cloud platforms (AWS, Azure, GCP)

Docker

Kubernetes

Unix-based operating systems

SQL

Problem-solving

Outils

Jira

Linux

Database Management

Description du poste

Dataiku is The Universal AI Platform giving organizations control over their AI talent processes and technologies to unleash the creation of analytics models and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.

What to know about the Dataiku Support Team

At Dataiku, the Support organization is a fully remote team focused on enabling our customers and helping them work through any technical issues or questions related to our Everyday AI Platform (DSS). We are a rapidly scaling and globally distributed team with members spanning 10 countries across 3 major continents. Our goal is to build out an enterprise-grade global support function as we continue to grow.

How you'll make an impact

We are looking for an experienced technical support engineer comfortable working in a complex and dynamic environment. You will contribute to the growth of our global support team by helping our EMEA and worldwide customers resolve technical issues with Dataiku, such as installation, security, and integration with big data technologies. You will collaborate with internal teams to escalate and resolve customer issues efficiently.

Expected outcomes for this role

• Assist EMEA and global customers in resolving technical issues with Dataiku via various communication channels
• Coordinate with R&D to resolve complex issues and share customer feedback for product improvements
• Work with customer-facing teams to escalate or reroute issues, ensuring timely resolutions
• Document technical knowledge through articles and contribute to knowledge bases or forums
• Support other team activities in a fast-paced, startup environment

What you'll need to be successful

• At least 3 years of experience in a client-facing engineering or technical role involving complex software/products
• Experience with cloud platforms such as AWS, Azure, GCP
• Experience with Docker and Kubernetes
• Collaborative mindset focused on teamwork
• Strong problem-solving skills with experience in log analysis, debugging, error reproduction
• Proficiency with Unix-based operating systems
• Experience with relational databases or data warehouses like Snowflake and SQL
• Ability to read and write Python or R code

Preferred qualifications

• Experience with big data technologies such as Hadoop or Spark
• Experience with authentication systems like LDAP, SAML, Kerberos
• Experience with ML models and LLMs

Hiring process

1. Initial call with our Technical Recruiting team
2. Video interview with the Technical Support Manager
3. Technical assessment (home test)
4. Debrief of the assessment with a Support Team member
5. Final interview with the VP of Technical Support

Join us!

Be part of shaping the future of AI at Dataiku. We value innovation, collaboration, and your growth. Learn more about working here on our LinkedIn page.

Our commitment to diversity and fairness

We treat everyone with dignity, decency, and fairness. We are proud to be an equal opportunity employer, valuing diversity in all its forms. For accommodations or assistance, contact us.

Beware of fraudulent activity

Dataiku will never ask for payment during the hiring process and will only use authorized platforms like Zoom for interviews. Report any suspicious activity.

Key Skills: Database, Jira, Linux, Java

Employment Type: Full-Time

Experience: 3+ years

Vacancy: 1