Technical Support Engineer France (mfd)

smartmicro; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading technology company based in France is seeking a Technical Support Expert to provide customer support and training for their advanced traffic management systems. The ideal candidate will have a background in electrical engineering, strong technical support skills, and the ability to travel locally. This role offers exciting projects in a growing market along with in-depth training and a motivated team environment. Interested candidates should apply with their complete application documents.

Prestations

Access to the latest technologies

Exciting projects in a growing market

Enjoyable work environment

In-depth training

Teamwork with zero bureaucracy

Qualifications

• Candidate must have prior experience in a technical support role, preferably in traffic management.
• Ability to configure equipment and knowledge of traffic signal cabinets needed.
• Fluent English and French are required; Spanish and Italian are a plus.

Responsabilités

• Present products and provide customer support either remotely or on-site.
• Test hardware/software products and contribute to application notes and user guides.
• Provide training for installation and troubleshooting.

Connaissances

Technical support

Equipment configuration

English fluency

Knowledge of radar technologies

IP addressing and networking

Customer training

Formation

Completed studies in electrical engineering or equivalent

Outils

Jira

Linux

Database

Description du poste

smartmicro is a specialist in radar and hybrid sensor technology based in Germany Braunschweig. Most of our products are designed and manufactured in Germany and exported worldwide to our customers through a network of distributors and partners. To further develop our international business smartmicro seeks a technical support expert for our customers in France based directly in France .

smartmicro traffic sensors feature the most advanced 4D object tracking technology available on the market today. Our products include intersection monitoring ( stop bar and advance detection VRU detection ) highway traffic management ( counting and classification incident detection ) as well as enforcement applications ( speed red-light and mobile speed enforcement ). smartmicro delivers complete traffic solutions directly to end customers and for OEM integration. With our long experience in the growing ITS sector smartmicro is a technology leader and a supplier for smart cities.

Tasks

• As a technical expert you present our products to customers and provide customer support (remote or on-site)
• You help us in testing our hardware / software products at local / DOT / customer test locations and contribute to set up application notes and user guides
• You provide online / on-site training to our customers for installation and trouble‑shooting
• All issues and problems are reported through our online ticketing system
• Your tasks will also include to support marketing activities and trade shows
• You will report directly to our Technical Support Group leader in Germany

Requirements

• Completed studies in electrical engineering or equivalent
• Prior experience of a technical support role is highly desirable preferable from the traffic management industry
• You have the ability to configure such equipment for use with our products and software
• Knowledge of radar or other sensor detection technology intersection control basics traffic signal cabinets and their operation would be desirable
• Also of IP addressing sub‑networking and equipment configuration using DHCP static IP and routed networks
• Fluent English and France skills are necessary Spanish and Italian would be a plus
• You are open to travel to local customer locations and occasional trade shows travel across the area will be happen from time to time (but international travel is rather infrequent)

Benefits

• Exciting projects in a growing market
• Opportunity to contribute to future Traffic Management Systems
• Access to the latest technologies and techniques and in‑depth training
• Enjoyable work environment as part of a motivated team
• Openness to new ideas and changes to improve existing processes
• Teamwork and zero bureaucracy

Become a part of our innovative company and work together with us to develop our leading technology in the field of radar and hybrid sensors and systems.

Please send us your complete application with certificates by mail or fill out the form at our career page.

Key Skills

Database,Jira,Linux,Bank,Java

Employment Type : Employee

Experience : years

Vacancy : 1