Technical Account Manager

Megaport; Paris; À distance; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading Network as a Service provider is seeking an experienced Technical Account Manager to join their global team. You will serve as the primary technical advisor for enterprise customers, managing support and engagement for premium service users. Ideal candidates will have over 5 years in technical roles, a strong background in networking, and fluency in French. The position offers flexible remote work and comprehensive benefits.

Prestations

Flexible remote-first working environment

Generous leave plans

Health and wellness support

Comprehensive learning support

Qualifications

• 5+ years in a customer-facing technical role (TAM, Solutions Architect, Pre/Post Sales Engineer, or similar).
• Deep understanding of enterprise networking, cloud connectivity, SD-WAN.
• Experience working with System Integrators, VARs, vendors.

Responsabilités

• Deliver enhanced support during incident response.
• Engage proactively offering technical consulting.
• Guide customers through complex deployments.

Connaissances

Customer-facing technical role

Enterprise networking

Cloud connectivity

SD-WAN

Project coordination

Fluent in French

Professional proficiency in English

Description du poste

About Megaport

Megaport is the global leader in Network as a Service (NaaS) and helps businesses connect to the cloud, data centers, and each other. We are publicly listed on the Australian Stock Exchange and partnered with major tech companies. Headquartered in Brisbane with a team across Asia-Pacific, Europe, and the Americas, we offer a collaborative and supportive environment.

Our Team Culture

We are problem solvers, code slingers, and cloud enthusiasts. We value collaboration over hierarchy, curiosity, and inclusive input. We work across time zones to execute our global vision and keep customers at the center of everything we do.

The Role

We are seeking an experienced, customer-obsessed Technical Account Manager (TAM) to join our global team. This post-sales role acts as a strategic technical advisor to key enterprise customers and partners, focusing on customer support, enablement, technical relationship management, and long-term value delivery. You will be part of the Premium Support function, managing customers who have adopted our premium tier service and providing a high-touch experience as the primary point of contact.

Responsibilities include:

• Delivering enhanced support during incident response and coordinating with internal teams and third-party/cloud providers.
• Proactive engagement offering technical consulting, conducting regular network performance reviews, and guiding customers on current and future Megaport usage.
• Enabling System Integrators (SIs) and Value-Added Resellers (VARs); collaborating with network and cybersecurity integrators and ecosystem vendors to drive adoption through third-party channels.

What You’ll Be Doing

• Serve as the primary technical advocate for a select group of strategic enterprise customers under the Premium Support offering.
• Guide customers through complex deployments, performance optimization, and ongoing architectural evolution.
• Deliver regular technical health checks, roadmap sessions, and executive business reviews.
• Act as a liaison between the customer and internal Megaport teams (product, support, sales, engineering).
• Monitor account health and usage to identify growth and retention opportunities.
• Contribute to the evolution of the Premium Support offering and TAM delivery model globally.
• Identify and engage with high-potential network and cybersecurity SIs, VARs, and aligned MSPs within your region.
• Develop enablement plans for partner sales, pre-sales, and solution architects to position Megaport solutions effectively.
• Serve as a trusted advisor in guiding network design, integration strategies, and multicloud architecture best practices.
• Create and deliver partner-facing technical content, playbooks, and workshops to demonstrate Megaport’s value proposition.
• Collaborate with SIs and VARs to support co-selling opportunities.
• Keep partners up to date with the latest Megaport service offerings and solution capabilities.
• Establish and track key performance indicators (KPIs) to measure the success of partner engagement initiatives.

What We’re Looking For

• 5+ years in a customer-facing technical role (TAM, Solutions Architect, Pre/Post Sales Engineer, or similar).
• Deep understanding of enterprise networking, cloud connectivity, SD-WAN, and related infrastructure services.
• Experience working with System Integrators, VARs, vendors, and indirect partner ecosystems.
• Fluent in French with strong verbal and written communication; professional proficiency in English is required for global collaboration.
• Strong presentation skills and ability to deliver product demonstrations.
• Comfortable leading conversations from executive briefings to technical deep dives across engineering, sales, and operations teams.
• Experience designing or deploying cloud/virtualisation networking solutions in enterprise environments.
• Understanding of Layer 2/Layer 3 architectures, carrier networks, and interconnection strategies.
• Excellent project coordination, prioritisation, and stakeholder management skills.
• Familiarity with Level 1-3 support desk processes and managed service environments.
• Hands-on experience with IaC practices, Terraform, and API integrations is a plus.
• Self-starter with a collaborative mindset and ability to thrive in a fast-paced, global environment.

What We Offer

• Flexible, remote-first working environment with coworking options.
• Generous leave plans, including paid annual leave, parental leave, birthday leave, and a purchased annual leave option.
• Health and wellness support through a wellness allowance and wellbeing initiatives.
• Comprehensive learning support with a generous study and training allowance and paid study leave.
• Creative, modern workspaces when you’re onsite.
• Motivated, inclusive team with experts and new talent.
• Recognition programs including Legend and Kudos awards.

#LI-DNI

If you have questions, please reach out to Megaport's Talent Acquisition Team at [e-mail]

NOTE: All Megaport business correspondence is conducted via @megaport.com email accounts. If you have concerns, contact Megaport’s careers team at [e-mail] to verify legitimacy. Megaport will not ask you to create an account via Microsoft Teams and does not associate with emails under "@megaportau.com".

All applications will be treated in confidence.