Swedish Speaking Online Shopping Advisor

Patrique Mercier Recruitment FR; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A reputable recruitment agency in France is seeking a Swedish Speaking Online Shopping Advisor to assist customers in their online shopping experience. The ideal candidate will provide exceptional service through various channels including chat, email, and phone. Responsibilities include managing customer inquiries, offering tailored product recommendations, and maintaining records of interactions. The role requires fluency in Swedish and English, as well as a strong background in customer service within an online retail environment. Attractive benefits including fully paid training and relocation package are provided.

Prestations

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Qualifications

• Experience in customer service, particularly in an online retail or e-commerce environment.
• Strong enthusiasm for e-commerce and understanding of online shopping behaviors.
• Ability to connect with customers and provide empathetic assistance.

Responsabilités

• Engage with Swedish-speaking customers through chat, email, and phone.
• Provide personalized product recommendations and guidance.
• Manage inquiries related to order statuses, returns, and exchanges.

Connaissances

Fluency in Swedish

Fluency in English

Customer service skills

Multitasking

Empathy

Organizational skills

Outils

Customer service software

E-commerce systems

Description du poste

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Swedish Speaking Online Shopping Advisor. If you have a flair for customer interaction and a love for online shopping, this role will be a great fit for you. In this position, you will assist Swedish-speaking customers in all aspects of their online shopping experience, ensuring they receive top-notch service and support.

Responsibilities

• Engage with Swedish-speaking customers through chat, email, and phone to address their online shopping needs.
• Provide detailed product information, guidance, and personalized recommendations to enhance their buying experience.
• Manage inquiries related to order statuses, returns, and exchanges with efficiency and professionalism.
• Assess customer needs and offer tailored solutions to improve satisfaction.
• Keep informed about product ranges, offers, and company promotions to relay accurate information to customers.
• Maintain detailed records of customer interactions for follow-up and quality assurance.
• Cooperate with team members and other departments to resolve customer issues and improve service processes.

• Fluency in Swedish and English, with exceptional verbal and written communication skills.
• Experience in customer service, particularly in an online retail or e-commerce environment.
• A strong enthusiasm for e-commerce and an understanding of online shopping behaviors.
• Ability to connect with customers and provide empathetic and effective assistance.
• Familiarity with customer service software and e-commerce systems.
• Excellent multitasking and organizational skills, capable of managing various customer inquiries effectively.
• A positive team player with a strong dedication to customer satisfaction and service excellence.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...