Support Client Trilingue Français / Anglais / Allemand H / F

EVERIENCE; Angers; Hybride; EUR 24 000 - 26 000; Plein temps

Résumé du poste

A leading banking sector service provider in Angers is looking for a Trilingual Support Technician to provide remote IT support. The role involves assisting users and resolving incidents in French, English, and German. Ideal candidates have 1-2 years of experience in technical support and strong customer service skills. The position offers a full-time contract with a gross salary of €24,000 - €26,000, remote work options, and various perks including meal vouchers and family health insurance.

Prestations

Meal vouchers (€9.50/day)

Referral bonuses up to €1,000

Transportation allowance

Family health insurance covering 50%

Qualifications

• 1-2 years of experience in technical support for users.
• Fluency in French, English, and German.

Responsabilités

• Provide remote support for users experiencing IT tool incidents.
• Answer user calls or email inquiries and diagnose incidents.
• Ensure follow-up until incidents are closed.

Connaissances

Customer Service

Issue Resolution

Client Support

Client Satisfaction

Description du poste

HELPLINE is recruiting for one of its clients, a leader in the banking sector, for a Trilingual Support Technician (French / English / German) (H / F).

Within a team, you will be responsible for the following missions:

You will provide remote support for users experiencing incidents related to company IT tools (desktops, office software).

Your typical day will involve answering user calls or email inquiries, qualifying and diagnosing incidents, resolving them remotely, or transferring requests to a specialized technician team if necessary. You will ensure follow-up until incidents are closed.

The company offers training and support through an integration and training campus dedicated to this client context.

Qualifications:

With an IT background or self-taught, you have at least 1 or 2 years of experience in technical support for users.

The sense of service and customer satisfaction are important to you.

Working in an open-space environment, being on the phone, and being part of a team define your preferred work environment.

You speak fluently:

• French
• English
• German

and wish to apply your language skills in a professional context.

If you are an ambitious person, know that development opportunities are possible within HELPLINE West! Towards technical roles, management, or cross-functional jobs...

If you identify with this profile, do not wait to apply!

Additional information:

Conditions and benefits:

• Type of employment: CDI full-time
• Salary: €24,000 - €26,000 gross/year (depending on profile)
• Working hours: 06:00-22:00, Monday to Friday
• Location: service center in Angers. (Nantes possible)
• Remote work available after training period (up to 3 days remote, 2 days on-site)

Our perks: meal vouchers of €9.50/day (60% covered by HELPLINE), referral bonuses up to €1,000, family health insurance covering 50%, transportation allowance, company car, numerous benefits from the works council, a training institute to support skill development, a city-center service center, passionate experts, and a friendly HR team!

All our positions are open to people with disabilities.

Remote Work: Employment Type: Full-time

Key Skills:

Customer Service, Client Expectations, Client Support, Issue Resolution, Account Management, Client Relationships, Service Delivery, Client Satisfaction, Procedures, Service Level Agreements, New Clients

Experience: 1-2 years

Vacancy: 1