ServiceNow Consultant: IT Transformation & AI

The Boston Consulting Group GmbH; Paris; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A leading consulting firm is seeking a Senior Consultant specialized in ServiceNow to design and deliver IT solutions for business transformation. This role involves working on IT Service Management and Operations, supporting workshops, and enhancing user experience. Candidates should have experience in IT consulting, an understanding of ITSM processes, and familiarity with ServiceNow’s AI features. Join a team that collaborates closely with Managing Directors and partners to drive digital excellence.

Qualifications

• 0–7 years of experience in IT consulting, digital transformation, or workflow automation.
• Deep understanding of ITSM processes (incident, change, request) and ITOM concepts.
• Familiarity with ServiceNow platform and AI-driven modules.

Responsabilités

• Design, configure, and deliver workflow solutions.
• Support workshops, functional design, and process implementation.
• Collaborate to improve platform performance and user experience.

Connaissances

IT consulting

Digital transformation

Workflow automation

IT Service Management

Analytical mindset

Collaborative working style

Formation

ServiceNow Certified System Administrator (CSA)

Outils

ServiceNow

Description du poste

A leading consulting firm is seeking a Senior Consultant specialized in ServiceNow to design and deliver IT solutions for business transformation. This role involves working on IT Service Management and Operations, supporting workshops, and enhancing user experience. Candidates should have experience in IT consulting, an understanding of ITSM processes, and familiarity with ServiceNow’s AI features. Join a team that collaborates closely with Managing Directors and partners to drive digital excellence.