Senior Solution Engineer

Freshworks; Paris; Sur place; EUR 65 000 - 85 000; Plein temps

Résumé du poste

A global software company in Paris is seeking a Senior Solutions Engineer. This role involves collaborating with the sales team, delivering technical demonstrations, responding to customer inquiries, and training sales teams. The ideal candidate has over 5 years of pre-sales experience in a SaaS environment and is fluent in French. The company offers several benefits, including a learning budget and paid time off.

Prestations

Company funded Life & Long-Term Disability insurance

Learning & Reading budget of up to €1,000 per year

Fitness budget of up to €30 per month

Free yoga classes twice a week

Employee Assistance Program for employee and family

25 days annual Paid-Time-Off (PTO) + 9 Rest days

Discounted Tax Support Services

Qualifications

• 5+ years of relevant experience in a similar technical pre-sales role, preferably in SaaS or software product environments.
• Ability to explain complex technical concepts in a simple manner.
• Fluent in French; additional languages are a plus.

Responsabilités

• Convert prospects to customers with regional sales teams.
• Deliver bespoke technical product demonstrations.
• Respond to functional and technical customers' questions.
• Convey customer requirements to product management.
• Promote Freshworks product solutions to prospects.
• Train sales teams on Freshworks' products.

Connaissances

Technical pre-sales experience

Excellent communication skills

Presentation and demonstration skills

Customer-oriented personality

Technical concepts explanation

Team collaboration

Formation

Bachelor's or Master’s in information technology or computer science

Description du poste

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

Freshworks is looking for a self-motivated (Senior) Solutions Engineer to complement our Pre-Sales team. You will play a critical role by being the technical expert that helps the sales team with new business opportunities as well as consulting or selling to the most strategic prospects and accounts at Freshworks.

Solutions Product Engineers are responsible for articulating our value proposition, architecting technology solutions and offering thought leadership to both business and technical audiences. This role is ideal for someone with mid-market software pre-sales experience in a SaaS or technology product organization and experience with customer engagement / support, ITSM / ITIL and cloud-based infrastructure. You have a passion for demoing solutions to prospects, great discovery skills, and the ability to act as a trusted advisor through all stages of the sales cycle to mid-market and enterprise customers.

Your role and responsibilities :

• Work with our regional sales teams to convert prospects to customers
• Prepare and deliver bespoke technical product demonstrations at client meetings, webinars and customers events using storylines that resonate with the target audience
• Deliver product messaging to highlight Freshworks value proposition through whiteboard and slide presentations, proof of concept management and RFP response documents
• Respond to various functional and technical customers questions and requirements as well as performing complex workflow analysis and in-depth examinations of the interaction between Freshworks and the customer’s infrastructure
• Collect, assess and convey different customer requirements to central product management
• Become an advocate for our brand and actively promote our product solutions and services to prospects, potential and existing customers, and partners
• Collaborate with internal organizations (including sales, product management, and client services) to execute sales strategy
• Train sales teams on the Freshworks' products suite, technical aspects and new product features

Qualifications

5+ years of relevant experience in a similar technical pre-sales role, preferably in SaaS or software product environments

Bachelor's or Master’s degree in information technology, computer science or a related field is an advantage

Ability to explain complex technical concepts in a simple manner. (“Tell me like I am five”)

Excellent communicational and listening skills, high-level presentation and demonstration skills, enthusiastic about helping and serving clients, strong customer and solution-oriented personality

Highly driven individual with an execution focus and a strong sense of urgency

A standout colleague who enjoys working in a high-energy, high-volume sales team environment

Fluent in French , additional languages is always great to have

These are some benefits you can expect from us in return :

Company funded Life & Long-Term Disability insurance

Learning & Reading budget of up to €1.000 per year

Fitness budget of up to €30 per month

Free yoga classes twice a week

Company Funded Employee Assistance Program (EAP) for both you and your family

25 days annual Paid-Time-Off (PTO)+ 9 Rest days

Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.