Senior Machine Learning Engineer

Gorgias; Paris; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading ecommerce AI firm in Paris seeks a Machine Learning Engineer to develop AI agents that enhance customer support. The ideal candidate has over 5 years of experience in machine learning and natural language processing, proficient in Python and FastAPI. The role includes optimizing AI solutions and maintaining data pipelines. Attractive benefits and a commitment to diversity are offered.

Prestations

Competitive salary & equity

5-week vacation plus 2 weeks RTT, plus paid sick leave

Paid parental leave (16 weeks)

MacBook Pro

Private health insurance

Learning material and wellness budget annually

Quarterly online company-wide summit

Qualifications

• 5+ years of experience in Machine Learning (NLP/HuggingFace/Math).
• Proficiency in software design and APIs.
• Excellent written and verbal communication skills in English.

Responsabilités

• Contribute to developing AI Agent for handling shopper requests.
• Optimize solutions for customer support and marketing.
• Maintain ML data pipeline using BigQuery and DBT.

Connaissances

Machine Learning

Natural Language Processing

Python

FastAPI

Kubeflow

BigQuery

DBT

Communication

Formation

Master’s degree in STEM or related field

Outils

HuggingFace

Google Cloud Platform

Description du poste

Overview

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias conversational AI understands your brand, tools, policies, and customers to drive personalized 1-to-1 conversations from editing orders and initiating returns to making product recommendations. Gorgias helps customer interactions feel personal, support becomes sales, and conversations shape success.

About the Machine Learning Team: join our team where we’re transforming the ecommerce landscape by automating interactions between merchants and shoppers. Our mission is to make these experiences effortless for everyone involved. Our team includes Software Engineers, Machine Learning Engineers, Product Managers, and Designers who work together to advance AI-driven customer support. Our main focus is building an AI Agent that can accurately and efficiently respond to customer inquiries and drive sales.

We serve 15K ecommerce clients, handle 1M merchant–shopper interactions per day, and recently raised a $30M Series C. Our ML solutions are embedded in the product, including a state-of-the-art Agentic LLM pipeline, providers (including in-house fine-tuned models), AB testing for prompts, a knowledge retrieval system, and algorithms for classification and clustering to improve resources. We support product recommendations to drive sales and provide context for customer requests.

What you’ll do

As part of the Machine Learning team you will contribute to developing, refining, and enabling our AI Agent to automatically address and resolve shopper requests for merchant clients. You will optimize and implement solutions that enhance the efficiency, accuracy, and functionality of our AI-driven customer support, marketing, and service solutions.

Machine Learning:

• Own the feedback, observability, and continuous training of deployed solutions/models (we use HuggingFace, Vertex, Comet.ml, multiple LLM providers, and PromptLayer).
• Work on Generative Agents, Recommender systems, and Knowledge graphs.
• Solve product-facing problems with classical NLP and/or LLMs.
• Keep up with state-of-the-art in math and computer science.

Engineering:

• Build clear tech specs and implement solutions with domain-driven design for scalable, fast, reliable iterations.
• Maintain services (FastAPI) and cron jobs (Kubeflow).
• Own the development lifecycle (Terraform permissions, test coverage of 80%, CI/CD, Kubernetes, Datadog, PagerDuty).
• Collaborate in a cross-functional team: ML as a service within Gorgias.
• Maintain the ML data pipeline (BigQuery and DBT).

Qualifications

• Experience: 5+ years in Machine Learning (NLP / HuggingFace / Math), software design (DDD), and developing and maintaining APIs and batch jobs (FastAPI / Kubeflow / DBT). Familiarity with LLM lifecycle, text-to-speech, speech-to-text, reinforcement learning, and vision is a plus.
• Technical: Proficiency in Python, familiarity with engineering tools and frameworks; familiarity with GCP is a plus.
• Communication: Excellent written and verbal English with the ability to articulate complex concepts to technical and non-technical stakeholders.
• Education: Master’s degree in STEM or related field.

Company Benefits and Perks

• Competitive salary & equity
• 5-week vacation plus 2 weeks RTT, plus paid sick leave
• Paid parental leave (16 weeks)
• MacBook Pro
• Private health insurance (Alan) and workstation setup stipend
• Learning material and wellness budget annually
• Quarterly online company-wide summit and annual offsite retreats

Diversity & Inclusion: We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status. If you need accommodations to participate in the application or interview process, please contact us.