Receptionist - (on board luxury river cruise ship)

Scenic Tours Europe AG; Paris; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading company in luxury river cruises seeks a Receptionist for their onboard team. This role involves providing exceptional guest service, managing check-ins and check-outs, and ensuring smooth operations. Candidates should possess a minimum of 2 years of experience in upscale hospitality settings, be fluent in English, and thrive in a multicultural environment.

Qualifications

• Min. 2 years’ experience in hospitality or cruise settings.
• Fluency in English, French a plus.
• Ability to work in a multicultural environment.

Responsabilités

• Provide professional and courteous service adhering to company standards.
• Handle guest check-in and check-out along with complaints.
• Assist Front Office Manager and prepare for upcoming cruises.

Connaissances

Stress tolerance

Self-organization

Problem-solving

Formation

Experience as Receptionist in 4* or 5* operations

Description du poste

Receptionist - (on board luxury river cruise ship)

• Min. 2-years’ experience as Receptionist in a 4* or 5* operations (hotel or cruise ships)
• Highly proficient in spoken and written English, French knowledge an advantage
• Stress tolerant
• Familiar with a multicultural working environment
• Self-organized, disciplined, and reliable
• Good problem-solving skills

Role and Responsibilities:

• Provide a professional and courteous service in accordance with company standards and procedures
• Guest Check-in and Check-out
• Handle guest complaints, special requests professionally and to inform supervisor
• Distribute information within the team as well as to other departments
• Ensure a complete display of all items in the onboard shop as per company standards
• Verify all people on board (guests and crew) at departures
• Ensure unauthorized persons are not coming on board
• Replacing Front Office Manager during the absence
• Assist Front Office Manager with preparations of the upcoming cruise and closing of the current cruise
• Book guest checks, perform daily closings, enter guest, and crew information at embarkation
• Count cash at every shift change
• Ensure correct handling of all equipment, devices, and machinery
• Participate in all safety drills
• Update the AGE control panel and codes when needed
• Maintain and update the red safety book as per instructions
• Participate in scheduled trainings, briefings, and meetings

Side Tasks:

• Perform other duties as instructed by the supervisor, e.g. luggage service, loading, and garbage off-loading
• Assist with monthly inventories as per supervisor's instructions
• Assist other departments as per supervisor's instructions

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Do you have a European Union passport?* I have a European Union passport No I don't have a European Union passport

What is your nationality?

Do you have previous experience in the position you are inquiring about?* YES NO

Have you ever worked on a cruise ships before?* No I haven't River Cruise Ocean Cruise Expedition Cruise Ferry Boat

Which of the following languages do you speak?* ENGLISH GERMAN FRENCH NONE OF THE ABOVE

Do you speak any other languages ?

Have you ever worked for Scenic before?* No, I have never worked for Scenic before Yes, I have worked on a Scenic Space-ship managed by third party Yes, I have worked on a Scenic Space-ship managed by Scenic in-house Yes, I have worked in one of the Scenic regional offices

If your previous answer starts with YES, than please indicate the reason why you are no longer working for Scenic.