Polish Speaking Gaming Support - Relocation to Sofia

Mercier Consultancy MD; France; À distance; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A dynamic gaming support company is seeking a Polish Speaking Gaming Support Specialist to enhance the gaming experience for Polish-speaking customers. This role involves providing customer service, troubleshooting issues, and collaborating with development teams. Candidates must be fluent in Polish, with a passion for gaming and exceptional communication skills. The position also includes a fully paid relocation to Sofia, Bulgaria, offering a vibrant work environment and comprehensive training.

Prestations

Competitive Monthly Salary

Fully Paid Relocation Package

Performance Based Bonus

Fully Paid Training

Health Insurance

Qualifications

• Fluency in Polish (both spoken and written) is essential.
• Prior experience in customer support is preferred.
• Strong communication skills to engage effectively with customers.
• Excellent problem-solving skills to address inquiries.
• Familiarity with gaming platforms and technologies is advantageous.

Responsabilités

• Deliver excellent customer service in Polish.
• Assist gamers with gameplay and technical support.
• Troubleshoot and resolve player problems efficiently.
• Document customer interactions and provide feedback.
• Collaborate with teams to enhance games.

Connaissances

Fluency in Polish

Customer support experience

Interpersonal skills

Analytical skills

Gaming knowledge

Description du poste

Mercier Consultancy MD is looking for a passionate Polish Speaking Gaming Support Specialist to join our team! This exciting role offers the opportunity to provide outstanding support to Polish-speaking gamers while enjoying paid relocation to the vibrant city of Sofia, Bulgaria. If you have a love for gaming and a knack for helping others, we want to hear from you!

Key Responsibilities

• Deliver excellent customer service in Polish, responding to inquiries through email.
• Assist gamers with gameplay questions, account management, and technical support issues.
• Troubleshoot and resolve player problems efficiently to enhance the gaming experience.
• Document customer interactions thoroughly and provide feedback for service improvements.
• Collaborate with development teams to relay player insights and contribute to game enhancements.
• Stay updated on gaming trends and new product releases to provide knowledgeable support.

Requirements

• Fluency in Polish (both spoken and written) is essential; knowledge of English is highly desirable.
• Prior experience in customer support or a passion for the gaming industry is preferred.
• Strong interpersonal and communication skills with the ability to engage effectively with customers.
• Excellent analytical and problem-solving skills to effectively address customer inquiries.
• Ability to manage multiple priorities in a fast-paced work environment.
• Familiarity with gaming platforms and technologies is advantageous.
• Willingness to relocate to Sofia, Bulgaria, and embrace the local culture!

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Performance Based Bonus
• Fully Paid Training
• Health Insurance
• And Much More...