Payment Operations Team Manager

swan.io; Paris; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading embedded banking specialist in Paris is looking for a Payment Operations Lead to manage their operations team. This role involves driving efficiency, implementing KPIs, and facilitating automation and AI solutions to optimize performance. Ideal candidates should have leadership experience, a strong analytical mindset, and fluency in English and French. The position offers a competitive salary and a hybrid work model.

Prestations

Meal Vouchers

25 days RTT

Transport package for sustainable mobilities

Health insurance

Sports discounts

Hybrid remote policy

Annual offsite gathering

Commitment to diversity and inclusion

Qualifications

• 7 years of experience in startups, consulting, operations, logistics or other relevant fields.
• Direct experience leading high-performing operational teams.
• Ability to tackle complex challenges using logic and data.

Responsabilités

• Lead the Payment Operations team and ensure high performance.
• Implement KPIs and lead data-driven analysis.
• Champion automation and AI integration for better operational efficiency.

Connaissances

Process Improvement

Analytical Skills

Leadership Experience

Automation Mindset

Decision-Making

Full proficiency in English and French

Formation

Master or Bachelor’s degree in a relevant field

Description du poste

Overview

About Swan

Swan is Europes embedded banking specialist. We empower software companies to embed banking features like accounts, cards and payments directly into their products under their own processes, over 1.5 billion in monthly transactions for more than 150 companies like Pennylane, Indy, Agicap, Libeo and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution regulated by the French banking authority (ACPR).

Our mission

Banking belongs in business software

Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory and more. Theyre on a mission to become the central hub for managing every aspect of business life.

But when it comes to financial workflows there’s still a gap. Too many critical tasks like managing cash flow, tracking payments or reconciling accounts happen outside the software across spreadsheets, email threads, banking portals.

It’s a missed opportunity. Business software shouldn’t just record financial activity it should run it.

To learn more about us: About Swan.

Your team

The Payment Group at Swan leverages industry knowledge, payments expertise and general insight to build and operate the banking products and the platform that power cash collection, cash storage and money movements for all Swan financial products.

Ultimately the group is working toward a future in which all the complexities of handling money are hidden from Swan’s partners and end-users, whether that’s adopting new payment methods, reconciling various entries (technical accounting and cash), integrating with banks and financial partners globally, or addressing regulatory obligations.

Within this Group the Payment Operations team oversees our daily payment operations and ensures compliance with all major regulatory obligations as a financial institution around three core pillars:

• Operational excellence: Deliver the highest quality service to both internal and external stakeholders.
• Operational risk management: Identify and mitigate risks to protect Swan and end-customer assets.
• ROI-driven actions and priorities: Focus on automation, cost efficiency, revenue opportunities and risk mitigation.

Your mission

As we scale we are looking for a leader with a process-oriented and automation mindset to manage the team, increase our efficiency, direct our efforts where they’ll have the greatest company impact and elevate the quality of everything we do.

As the Payment Operations Lead you’ll report directly to Swan’s VP Product & Operations - Payment and manage two key functions:

• Payment Operations Run Management – led by Payment Operations Supervisors (2 people) who oversee squads of Payment Operations Analysts. Analysts handle daily payment operations, reconciliation, client safeguarding controls, Level 1 controls, provide Level 2 internal support, manage financial provider relationships, verify billing and manage payment incidents until resolution.
• Payment Operations Project Management – led by Project Managers (2 people) who enhance Run Management team efficiency through KPI development, process improvement and implementation of automation and AI solutions.

Main tasks

• Lead our Payment Operations team taking full responsibility for team performance, engagement and development.
• Implement and monitor Key Performance Indicators and lead data-driven analysis to continuously measure and improve team performance.
• Champion automation and AI to streamline operations and decouple team size from increasing volumes.
• Optimize operational profitability by ensuring team performance aligns with budgeted volumes, costs and control requirements.
• Provide technical payment expertise in the development of new products, projects and services.
• Establish and maintain strategic relationships with key financial providers.
• Create and maintain an internal leadership network while nurturing relationships with key stakeholders to enhance your team’s collective performance.
• Foster a culture of continuous improvement and consistently raise the quality.
• Oversee human resources responsibilities including hiring, coaching/mentoring and supporting team members’ career development through structured discussions.
• Lead initiatives that foster an inclusive and positive team environment.

Preferred experience

• You’re a great match if: 7 years of experience in startups, consulting, operations, logistics or other relevant fields.
• Master or Bachelor’s degree in a relevant field.
• Direct experience leading high-performing operational teams.
• Process-oriented and automation/AI mindset; ability to translate data findings into operations strategy.
• Ability to tackle complex challenges using logic, data analysis and critical thinking to identify root causes while developing effective solutions and mitigation measures.
• Strong analytical and decision-making abilities with excellent judgment.
• Full proficiency in English and French.
• A good understanding of the Payments ecosystem is a strong plus.
• Experience with SQL is a plus or comfortable learning and using new software.

Tools

Our ideal teammate: empathetic, skilled, frank. We love to challenge each other and we leave our egos at the door.

Its okay if you don’t tick all the boxes; don’t let impostor syndrome prevent you from applying!

Perks

• Meal Vouchers: Swile card to cover meals on work days.
• Holidays: 25 days RTT.
• Transport: Monthly mobility package for sustainable mobilities; you can pay for alternative commuting modes.
• Health insurance (mutuelle): Alan.
• Sports: Discounts on subscriptions via Classpass and Gymlib; offers in several European cities and online.
• Hybrid remote policy: Work from home 2 days per week.
• Offsite: Annual gathering to reconnect and dive into topics.
• Diversity and inclusion: Swan is committed to improving in this area.

Our values

Swans core values guide our actions daily. Individually they may seem obvious but together they form a unique culture.

Simplicity: Making complex things simple is what we do.

Long Term: We play the long game to support our partners and climate action.

Excellence: We strive for pixel-perfect banking services and exceeding partner expectations.

Be Human: We act with kindness and integrity and care about greater issues affecting our planet.

You can find out more about our culture.

Recruitment process

• A 30-min video call with our Talent Acquisition Manager to learn about you and your career expectations.
• Hiring Manager Interview with our VP Product & Payment Operations, Julien.
• Case study to present to your N2.
• HR Interview to test managerial skills.

Key Skills

Six Sigma, Lean, Management Experience, Process Improvement, Microsoft Outlook, Analysis Skills, Warehouse Management System, Operations Management, Kaizen, Leadership Experience, Supervising Experience, Retail Management

• Employment Type: Full Time
• Experience: years
• Vacancy: 1