Operations Support Specialist

Josh's Frogs; Nouméa; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading online pet store in Province Sud, Nouméa is seeking a Warehouse Support Associate to join their Customer Service Department. The ideal candidate will possess strong work ethic, physical capability, and excellent communication skills. This role involves checking stock, assisting with packing, and responding to customer inquiries. The company offers great benefits, including health insurance and generous employee discounts. Join a fast-growing team dedicated to animal welfare and customer satisfaction.

Prestations

Health, dental, and vision insurance

Paid time off

Short-term and long-term disability

$50,000 life insurance

401(k) with company matching

Employee discount

Free breakfast and snacks

Travel opportunities for expos

Qualifications

• Reliable, self-motivated, and able to work independently with minimal supervision.
• Able to lift heavy objects repeatedly and operate a pallet jack.
• Must have a valid driver’s license and be willing to obtain a chauffeur’s license.
• Comfortable using tools like Google Workspace, Asana, and spreadsheets.
• Able to communicate clearly and respectfully in person, over email, and via chat.
• Precise in checking shipments, updating inventory, and organizing.
• Collaborate effectively and pitch in where needed, even under pressure.
• Follow safety procedures while balancing company priorities in a fast-paced environment.

Responsabilités

• Check in new stock and handle returns.
• Assist with packing and prepare outbound shipments.
• Respond to Customer Service help desk tickets.
• Bridge communication between departments to improve workflow.

Connaissances

Strong Work Ethic

Physical Capability

Valid Driver’s License

Tech Competency

Excellent Communication Skills

Attention to Detail

Team-Oriented Attitude

Prioritization & Safety

Description du poste

Warehouse Support Associate – Customer Service Department

Josh’s Frogs is a fast-growing online pet store and industry leader that prides itself on selling only happy, healthy, captive-bred amphibians, reptiles, invertebrates, and aquatics. We respect and protect our people and animals, value integrity, and commit to constant improvement. We promote from within and offer ample opportunities for growth and advancement.

Responsibilities

• Check in new stock, enter inventory data, handle returns, and stage or check in items from shows.
• Assist with packing materials and animals, prepare outbound shipments, and support show prep.
• Respond to Customer Service help desk tickets by collaborating with the CS team to address product or order-related questions.
• Bridge communication between Customer Service, Warehouse, and Shipping to improve workflow and reduce delays.

Qualifications – MUST possess

• Strong Work Ethic – reliable, self-motivated, and able to work independently with minimal supervision.
• Physical Capability – able to lift heavy objects repeatedly, go up and down stairs, and operate a pallet jack.
• Valid Driver’s License – must have a valid license and be willing to obtain a chauffeur’s license if needed.
• Tech Competency – comfortable using tools like Google Workspace, Asana, and spreadsheets for tracking and communication.
• Excellent Communication Skills – able to communicate clearly and respectfully in person, over email, and via chat.
• Attention to Detail – precise when checking shipments, updating inventory, and organizing staging areas.
• Team-Oriented Attitude – collaborate effectively and pitch in where needed, even under pressure.
• Prioritization & Safety – follow safety procedures while balancing company priorities in a fast‑paced environment.

Preferred Qualifications

• Previous warehouse or logistics experience.
• Experience working with live animals or perishable goods.
• Knowledge of inventory systems or order fulfillment software.
• Experience responding to customer service help desk tickets.

Benefits

• Health, dental, and vision insurance (Josh’s Frogs contributes 80% for single and family coverage through Blue Cross Blue Shield).
• Paid time off (Holiday, Sick, and Vacation, with Sick pay and 24 Holiday hours added upon hire).
• Short‑term and long‑term disability.
• $50,000 life insurance.
• Fully vested 401(k) (100% company matching up to 3%, then 50% match up to 6%), with additional options for Roth.
• Free membership to Calm Premium (including up to 5 dependents).
• Generous employee discount on the Josh’s Frogs website.
• Free breakfast, snacks, and coffee provided at work.
• Travel opportunities for expos/shows (in some positions).

About Josh’s Frogs

Herpetoculture is booming, and we're the proof! Josh's Frogs was one of the INC 5000's fastest‑growing businesses in 2022, and we’re proud of it. What's more impressive is that this is Josh's Frogs' FIFTH year in a row on the INC 5000 List! Only 5% of businesses have made the list five years consecutively. One of our core values isn’t “constantly growing” for nothing; the proof is in the pond. Come join the team and expand alongside one of America’s top‑growing companies!

Core Values in Action

• Integrity – Own mistakes and follow through. If an inventory count is entered incorrectly or a shipment is missed, immediately report the error, correct the information, and communicate with the appropriate team to prevent downstream issues, rather than letting the mistake go unnoticed.
• One Team – Jump in to help across departments. When finishing staging shipments early, offer to assist the Animal Shipping or Customer Service teams without being asked, helping to meet shared goals and showing that you’re invested in the success of the whole operation, not just your own tasks.
• Constant Growth – Routinely identify opportunities to make things faster or better, and take it upon yourself to increase your efficiency.

EEO Statement

It is the policy of Josh’s Frogs to provide equal employment opportunity in recruitment, selection, training, compensation, promotion, job transfer, and assignments. These opportunities and other conditions of employment are extended to qualified applicants and employees regardless of an individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity/expression, disability, and/or other protected categories under applicable laws.

It is also the policy of Josh’s Frogs to make reasonable accommodations for qualified persons with disabilities, and to extend employment opportunities to such persons, as well as to special Disabled Veterans, Veterans of the Vietnam era, Recently Separated Veterans, Armed Forces Service Medal Veterans, and other protected veterans. The Vice President of Human Resources is the Equal Employment policy officer for the company.