Operations - Markets

Shurgard NV; Marlenheim; Sur place; EUR 35 000; Plein temps

Résumé du poste

An established industry player in self-storage is seeking a dynamic Contact Centre Sales Advisor. In this role, you will engage with clients, providing expert advice and support over the phone, while collaborating with store teams to ensure customer satisfaction. Your ability to work autonomously and as part of a team will be essential as you strive to exceed monthly targets. This position offers a guaranteed salary, a variety of benefits, and a commitment to your work-life balance. Join a company that values service, reliability, and growth, and take the next step in your career with exciting training and promotion opportunities.

Prestations

Monthly bonus

22 days holiday plus bank holidays

Company pension scheme

Private medical insurance

Discounts on retail and tech

Ongoing training opportunities

Life assurance benefit

Income protection policy

Health and wellbeing support

Qualifications

• Experience in retail sales or telesales within a call center.
• Strong organizational skills and ability to meet KPIs.

Responsabilités

• Assist and advise clients over the phone while meeting quality standards.
• Work closely with store teams and exceed monthly objectives.

Connaissances

Retail sales experience

Telesales experience

Customer advising

Team collaboration

Time management

Goal-oriented

High energy levels

Effective communication

Formation

Secondary school

Description du poste

Contact Centre Sales Advisor, London - £29,725.04 plus monthly bonus and benefits

Category

Operations - Markets

Job title

Contact Centre Sales Advisor, London - £29,725.04 plus monthly bonus and benefits

Let´s talk about the BENEFITS!

• Guaranteed monthly salary with fixed shift working hours.
• Operational hours are Monday-Friday: 08:00 - 20:00; Saturday: 09.00 - 18:00; Sunday: 09.00 - 18:00.
• A multitude of benefits include a bonus scheme, 22 days holiday plus bank holidays, company pension scheme, private medical insurance, discounts on retail and tech, internal recognition & rewards, and lots more!
• Tailored and ongoing training opportunities.
• Clear and proven structures and processes

Let’s talk about the JOB!

Your dynamism, autonomy and sense of responsibility will be in high demand. Trust us, time flies at Shurgard! A typical day at the office? Helping, advising and persuading your clients over the telephone. And of course, working closely with the store teams, your colleagues and manager.

You’ll need to be thorough, think commercially and take initiative in order to meet our quality standards and procedures, and to reach your monthly objectives. Or even better: to exceed them!

Don’t worry, we haven’t forgotten about your work-life balance and me-time. As for your health and safety, we consider them a priority.

Let’s talk about YOU!

• You ideally will have retail sales or solution telesales work experience within a call centre environment.
• You enjoy advising and convincing customers.
• You can work alone and as part of a team.
• You are reliable, honest, and committed.
• You are interested in further training and promotion opportunities.
• Ability to track and follow up on leads.
• High levels of energy.
• Ability to meet personal goals and KPIs.
• Strong organisational aptitude and proven time management skills.
• Highly motivated, pro-active and enthusiastic.
• Highly effective communicator.

Let’s talk about NEXT STEPS!

To find out together if our job fits you, we have a fast and transparent application process:

1. You send us your CV.
2. We will contact you within a few days.
3. Short video interview with the HR department.
4. Personal interview with the District Manager and subsequent getting to know the job.
5. Decision on hiring on the same day or the following day.

Contract type

Permanent

Full Time Equivalent %

100%

We offer

Lets talk about SHURGARD Europe!

With more than 850 employees and over 335 stores in seven European countries (Netherlands, France, Sweden, UK, Belgium, Germany and Denmark), Shurgard Europe is the largest developer, owner and operator of self-storage in Europe.

Salary range

£29,725.04

Other compensation

• 22 days annual leave, plus 8 public holidays.
• Private medical insurance.
• Life assurance benefit at 4 x basic salary.
• Income protection policy.
• Perks (benefits and reward platform).
• Help@hand (health and wellbeing support).

Minimum level of education required

1 - Secondary school

Minimum level of experience required

Less than 2 years

Job location

United Kingdom, Kentish Town

City

London

General information

Shurgard is the largest self-storage provider in Europe. We have over 200 self-storage centres in 7 countries: Belgium, Denmark, France, Germany, Sweden, The Netherlands and United Kingdom. We help people store their belongings – often at times of big life changes. At Shurgard, we live and breathe our values of service, security, reliability, flexibility, convenience and cleanliness – to provide the best storage experience. Shurgard currently cater for the storage needs of more than 140,000 customers, employs over 700 people and is partly owned by Public Storage – the world's largest owner and operator of self-storage facilities with thousands of stores in the United States.

Reference

2025-2155