Operations & Guest Relations Assistant, Cannes

easyBNB Premium; Cannes; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A European vacation rental company located in Cannes, France, is seeking a Guest Experience Coordinator to ensure premium guest experiences in short- and mid-term rentals. Your role involves guest reception, communication management, and operational coordination, along with providing administrative support. Requirements include excellent communication skills, proficiency in MS Office, and fluency in French and English. Join a supportive team that values transparency and respect.

Qualifications

• Proficiency in hospitality software (Hostaway or equivalent PMS / Channel Manager).
• Ability to remain calm under pressure.
• Comfortable with operational SOPs/checklists.

Responsabilités

• Welcome and assist guests during check-ins.
• Handle calls, emails, and direct guest requests.
• Plan and monitor housekeeping schedules.
• Manage incoming and outgoing parcels and deliveries.
• Maintain a clean and organized office space.
• Provide administrative support to the team.
• Inspect apartments before guest arrivals.
• Update internal tools with task statuses.
• Report areas for improvement.

Connaissances

Excellent communication skills

Strong interpersonal abilities

Solid organizational skills

Multitasking

Proficiency in MS Office

Strong customer service mindset

Professional presentation

Operational rigor

Attention to detail

Knowledge of premium rental standards

Fluent in French and English

Driver’s license (Category B)

Outils

Hostaway

MS Office (Word, Excel, Outlook)

Description du poste

Company Description

easyBNB Premium is a European vacation rental and property management company that specializes in managing premium apartments and luxurious villas. Our properties are located in France (Côte d'Azur, Paris), Spain (Madrid, Marbella), and the Czech Republic (Prague). Since 2016, we have been helping property owners maximize revenue through our expertise in property management services, real estate investment consulting, and real estate transactions. We are an official partner of Marriott International, advertising our premium properties on their platform, Homes & Villas by Marriott.

Job Location

Cannes, France

What will you be doing?

Deliver flawless guest reception, smooth communication management, and operational coordination (check-ins, housekeeping, laundry, deliveries) to ensure a premium guest experience in our short- and mid-term rental apartments.

Key Responsibilities

• Welcome and assist guests during in-person check-ins with professional, warm service.
• Handle and route calls, emails, and Hostaway messages (inbox), and manage direct guest requests.
• Plan and monitor housekeeping schedules, organize linen orders, and manage laundry rotations.
• Manage incoming and outgoing parcels and deliveries.
• Maintain a clean, organized, and welcoming office space.
• Provide general administrative support to the team (tracking sheets, client files, memos).
• Coordinate simple technical interventions (minor troubleshooting, opening for contractors).
• Inspect apartments before guest arrivals (checklists, welcome kits, consumable stocks).
• Update Hostaway and / or internal tools (task status, booking notes, guest ETA).
• Contribute to preventing recurring issues by reporting areas for improvement.

Profile & Required Skills

• Excellent communication skills and strong interpersonal abilities.
• Solid organizational and multitasking skills; ability to remain calm under pressure.
• Proficiency in MS Office (Word, Excel, Outlook) and general office tools.
• Professional presentation and strong customer service mindset.
• French and English on a professional level; a third language is an asset.
• Comfortable with hospitality software (Hostaway or equivalent PMS / Channel Manager).
• Operational rigor (adherence to SOPs / checklists) and keen attention to detail.
• Knowledge of premium rental standards (cleanliness, maintenance, set-up).
• Driver’s license (Category B) appreciated for occasional travel between apartments.

How it is to work with us :

Our culture is really important to us. It is open, transparent, honest and friendly. We love what we do, and make sure everyone in the team feels valued, respected and important. We strive to deliver the best possible experience not only to our hosts, guests, and clients but also to our wonderful employees. We work hard, we have fun and we look after each other. If it sounds good to you, contact us and we will get back to you!