Onboarding Administrative Assistant

Firegang Dental Marketing; À distance; EUR 30 000 - 35 000; Plein temps

Résumé du poste

A digital marketing company is seeking a proactive Administrative Assistant to streamline client onboarding processes. Key responsibilities include entering client information into the database, setting up accounts, and communicating with internal teams. Ideal candidates will have experience in client onboarding, excellent communication skills, and proficiency in CRM software. This full-time remote role offers a salary of $35,000 - $40,000 annually, focusing on providing a seamless onboarding experience for clients.

Qualifications

• Experience in client onboarding, account setup, or client success roles.
• Excellent communication, comprehension, and note-taking skills.
• Proficiency in using CRM systems and related software.

Responsabilités

• Enter new client information in the company database.
• Set up client accounts in company software.
• Track all documents, requirements, and project assets.

Connaissances

Client onboarding experience

Excellent communication skills

Proficiency in CRM systems

Understanding of digital marketing

Outils

CRM systems

Teamwork

Ticketing systems

Description du poste

Firegang Dental Marketing is a digital marketing company headquartered in Spokane, Washington that has been in business for over 10 years. Our clients are primarily dentists and our service packages include website design, paid ad management, SEO, analytics, copywriting, and more.

Role Overview

We’re seeking a detail-oriented and proactive Administrative Assistant to help streamline the onboarding process for new clients. This role is focused on ensuring all clients are onboarded into our internal systems, collecting all necessary documentation, client research, and disseminating communication to appropriate internal teams to orchestrate a smooth transition into the company.

Roles and Responsibilities

System Setup and Data Entry

• Enter new client information in the company database.
• Set up client accounts in Company Softwares.
• Oversee client page in CRM and update with all add-ons and relevant details.
• Note-take on client calls.
• Provide clear and detailed notes for creative teams to execute.

Documentation and Communication

• Review sales calls, take notes with timestamps.
• Capture intricate details and convey all information to the team.
• Track all documents, requirements, and project assets, keeping them organized and easily accessible.
• Join client meetings as needed

Key Skills and Competencies

• Experience in client onboarding, account setup, or client success roles
• Excellent communication, comprehension, and note taking skills.
• Proficiency in using CRM systems, Teamwork, Ticketing systems, Virtual Meetings and other related software.
• General understanding of digital marketing.
• Ability to work independently and as part of a team.

This role is crucial for ensuring a seamless onboarding experience for our clients and setting the foundation for their successful engagement with our services.

The pay range for this role is:

35,000 - 40,000 USD per year (Remote (United States))