(native French) Chat Support Consultant, crypto (Remote)

SupportYourApp; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A global support services leader is seeking a Chat Support Consultant based in Nantes to deliver exceptional customer support in crypto trading via live chat and email. The successful candidate should be a native French speaker with excellent English communication skills and have at least 6-12 months of live chat support experience. This role offers a flexible schedule and a fully remote work environment, fostering personal and professional development in a multicultural team.

Prestations

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Rewards for referring friends

Balance between workload and personal time

Responsive leadership

Qualifications

• At least 6-12 months of live chat support experience, preferably in crypto or financial services.
• Basic financial knowledge or payment/banking experience.
• Crypto industry knowledge.

Responsabilités

• Deliver outstanding customer support in crypto trading via live chat and email.
• Build strong and lasting customer relationships.
• Understand customers’ needs and deliver constructive feedback.

Connaissances

Native French speaker

Excellent English communication skills (C1 level)

Live chat support experience

Strong analytical skills

Problem-solving skills

Positive attitude

Outils

CRM experience in Salesforce

Description du poste

Who are we?

SupportYourApp is a global Support‑as‑a‑Service leader, partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
• Build strong and lasting customer relationships
• Handle customer inquiries and feedback
• Provide valid, accurate information and solutions to customer requests
• Maintain up-to-date knowledge of the company’s trading platform and general market conditions
• Understand customers’ needs and deliver constructive feedback to the management team
• Continuously seek ways to improve team performance and work efficiency
• Be a part of fast‑paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role:

• Native French speaker and excellent English communication skills (at least C1 level)
• At least 6‑12 months of live chat support experience, preferably in crypto or financial services
• Basic financial knowledge or payment/banking experience
• Crypto industry knowledge
• CRM experience in Salesforce
• Strong analytical, logical thinking, and problem‑solving skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8 Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Will be a great plus:

• Basic financial knowledge or payment/banking experience

Benefits:

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also an internal health policy
• Responsive leadership interested in your development and long‑lasting cooperation
• Greenhouse conditions for self‑development
• A culture built on trust, with no time‑tracking requirements

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.